{"@context":"http://iiif.io/api/presentation/3/context.json","id":"https://queenslibrary.aviaryplatform.com/iiif/ft8df6md11/manifest","type":"Manifest","label":{"en":["Ouleye Doumouya Oral History"]},"logo":"https://d9jk7wjtjpu5g.cloudfront.net/organizations/logo_images/000/000/010/original/Aviary_QPLlogo_192x192.png?1578574261","metadata":[{"label":{"en":["Description"]},"value":{"en":["\u003cp\u003e\u003cstrong\u003eSummary of Full Interview\u003c/strong\u003e\u003c/p\u003e\r\n\u003cp\u003eThis interview explores Ouleye Doumouya's career at the Queens Public Library, which began in 1997 when Doumouya was a Librarian Assistant. At the time of this interview, Doumouya was serving as a Community Library Manager as part of Queens Public Library's Floating Team. Doumouya explains that the Floating Team formed in 2008 and has allowed Doumouya to work at many Queens Public Library locations serving different neighborhoods and customer bases. Doumouya speaks about forming and maintaining relationships with staff at those various locations and using emotional intelligence as a manager. Additionally, Doumouya shares insights and opinions about changes at Queens Public Library since the late 1990s, the library's array of free programs and services, talent retention and career development at the library, and how libraries can serve as the centers of their respective communities.\u003c/p\u003e"]}},{"label":{"en":["Rights Statement"]},"value":{"en":["\u003cp\u003eCC BY-NC-SA Contact digitalarchives@queenslibrary.org for research and reproduction requests.\u003c/p\u003e"]}},{"label":{"en":["Source Metadata URI"]},"value":{"en":["http://digitalarchives.queenslibrary.org/search/browse/40676"]}},{"label":{"en":["Date"]},"value":{"en":["2023-01-24 (created)"]}},{"label":{"en":["Tags"]},"value":{"en":["Queens College Alumni"]}},{"label":{"en":["Type"]},"value":{"en":["Video"]}},{"label":{"en":["Agent"]},"value":{"en":["Ouleye Doumouya (Interviewee)","Alice Kallman (Interviewer)"]}},{"label":{"en":["Source"]},"value":{"en":["Interview conducted as part of the Queens Public Library 125th Anniversary Project."]}},{"label":{"en":["Coverage"]},"value":{"en":["1997-2023 (temporal)","Queens, NY (spatial)"]}},{"label":{"en":["Language"]},"value":{"en":["English"]}}],"summary":{"en":["\u003cp\u003e\u003cstrong\u003eSummary of Full Interview\u003c/strong\u003e\u003c/p\u003e\r\n\u003cp\u003eThis interview explores Ouleye Doumouya's career at the Queens Public Library, which began in 1997 when Doumouya was a Librarian Assistant. At the time of this interview, Doumouya was serving as a Community Library Manager as part of Queens Public Library's Floating Team. Doumouya explains that the Floating Team formed in 2008 and has allowed Doumouya to work at many Queens Public Library locations serving different neighborhoods and customer bases. Doumouya speaks about forming and maintaining relationships with staff at those various locations and using emotional intelligence as a manager. Additionally, Doumouya shares insights and opinions about changes at Queens Public Library since the late 1990s, the library's array of free programs and services, talent retention and career development at the library, and how libraries can serve as the centers of their respective communities.\u003c/p\u003e"]},"requiredStatement":{"label":{"en":["Attribution"]},"value":{"en":["\u003cp\u003eCC BY-NC-SA Contact digitalarchives@queenslibrary.org for research and reproduction requests.\u003c/p\u003e"]}},"provider":[{"id":"https://queenslibrary.aviaryplatform.com/aboutus","type":"Agent","label":{"en":["Queens Public Library"]},"homepage":[{"id":"https://queenslibrary.aviaryplatform.com/","type":"Text","label":{"en":["Queens Public Library"]},"format":"text/html"}],"logo":[{"id":"https://d9jk7wjtjpu5g.cloudfront.net/organizations/logo_images/000/000/010/original/Aviary_QPLlogo_192x192.png?1578574261","type":"Image"}]}],"thumbnail":[{"id":"https://d9jk7wjtjpu5g.cloudfront.net/collection_resource_files/thumbnails/000/207/719/small/thumbnail_207719_1693941930.jpg?1693941935","type":"Image","format":"image/jpeg"}],"items":[{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719","type":"Canvas","label":{"en":["Media File 1 of 1 - Ouleye___Alice_Interview.mp4"]},"duration":3324.025,"width":640,"height":360,"thumbnail":[{"id":"https://d9jk7wjtjpu5g.cloudfront.net/collection_resource_files/thumbnails/000/207/719/small/thumbnail_207719_1693941930.jpg?1693941935","type":"Image","format":"image/jpeg"}],"items":[{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/content/1","type":"AnnotationPage","items":[{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/content/1/annotation/1","type":"Annotation","motivation":"painting","body":{"id":"https://aviary-p-queenslibrary.s3.wasabisys.com/collection_resource_files/resource_files/000/207/719/original/Ouleye___Alice_Interview.mp4?1693941251","type":"Video","format":"video/mp4","duration":3324.025,"width":640,"height":360},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719","metadata":[]}]}],"annotations":[{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530","type":"AnnotationPage","label":{"en":["Full Transcript [Transcript]"]},"items":[{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/1","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Alice Kallman: Okay, we are recording. My name is Alice Kallman and I am interviewing Ouleye Doumouya on January-","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=2.0,13.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/2","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: 24th","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=13.0,16.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/3","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Alice Kallman: 24th 2023. By making this recording, we both consent to the use of our names, voices, images, and likeness at the Queens Public Library, understanding that this recording will be the property of the library and will be used in connection with the promotion and marketing of the library, its programs and services. It will not be sold by the library in any way. We understand that we will not receive compensation and agree to hold the library harmless for any claim arising from the use of this interview and recording. Okay. So I guess we could start by, if you wanna share a little bit about when you started working for Queens Public Library and in what role?","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=16.0,59.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/4","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: Okay. So, my name is Ouleye Doumouya. I started working for the Queens Library. See, now I'm forgetting, I'm telling you my age right now. 1997. So I graduated from college, was exploring some career path, then somehow, I'm a believer of God, I tried many references I had from college. One worked out. She was a head librarian, I think, from Mount Vernon. With my interest and passion in reading, studying and stuff like that, she asked me to maybe consider librarianship, and I liked what she was doing so there I was, interviewing for Queens Library and getting the job as I believe, I started as an assistant, a librarian assistant. See, the titles are far ahead.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=59.0,129.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/5","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: Yes. So I started as library assistant. Graduated toward library trainee, jack of all trades, and a very professional, very community-oriented manager. She just passed away, I think some years back, a few years back. My post location was, East Elmhurst, and her name, the manager's name was, Miss Johnnie Dent. I'm gonna share a little story when I started there. So, I like to be very busy. I don't like my mind to be idling, for nonsense stuff, though I like to have fun too. So at the three month mark, Ms. Dent was able to train me so I can secure the library. What I mean, secure is mean, make sure at the end of the day, service was provided, quality customer service. Staff also were aligned with the Queens Library mission, providing excellent services, being team members, doing everything, team work mentality, running programs with her or her not being there. So I was saying, oh, wow, this manager, wow, she's shown me so much, at the three month mark. And it wasn't like, didn't take it like negative, but it was just, I was impressed how she was able to tell me, put these chairs here, put this, arrange this chair for the program. Do this. This is how you introduce a program. This is how you greet people.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=129.0,253.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/6","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: Also at the customer service desk, doing all those customer service related issues. So, I'm thankful for her. I just didn't want to do this interview without, rendering some thanks to her. Look, she's no longer here, but, just wanted to share that episode. So, I went from librarian assistant, librarian trainee, was going to school, at Queens College, graduated from Queens College. I first did a stint at the Pratt Institute. I couldn't afford it. So I say, you know what? Queens College is here. Not, I'm not about downgrading or anything, but just, this is what it is. So I just took it and graduated. And after a little while, become an assistant manager.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=253.0,302.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/7","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: I stayed in that assistant manager for quite a while by my own choosing. I could have done, like the assistant manager in a short period of time. But I just elected to stay at that assistant manager's position to learn a lot here and there. This location, that location, this leadership, this management. I know we don't say managementship, but anyway, understood different management [laughter]. And then I stayed there for a while, and then I decided, it's time for me to move, as a community library manager. My first branch as a community library manager was the Court Square building, the Citibank building.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=302.0,347.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/8","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: Yeah. So I was manager there and, see now I'm even forgetting this branch. Yeah, I was a manager at Court Square. Then, I was a manager, at the, was it Langston Hughes? Yes. Langston Hughes, in and out. I think we are gonna edit this, but I for sure, Court Square, I'm quite sure, because I traveled so much, you know.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=347.0,374.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/9","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: It's part of the job. And then, I decided to, take the floating team manager, which is my current position right now. Maybe it's too long. I went here and there too long. But this is my program now. I'm a floating team, community library manager.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=374.0,396.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/10","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Alice Kallman: Okay. I have a lot of questions from that, but I guess I'll start with, so obviously you've been with the Queens Public Library for quite a while now. How have you seen it change over the years? Are there things, sorry, there's very loud sirens behind me. But how have you seen Queens Public Library change or how has it, well, I'll just start with that.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=396.0,430.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/11","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: Okay. Change had happened in many levels, change in leadership, change in technology, change in services provided, change in, I'm not going to say change, but continuation of being inclusive. Change in the level of access, to services. And all of that had changed. Maybe I'm forgetting a few stuff, but change in customer service model, also change in this COVID like lately, this COVID-19. So it has been a lot of change under some leadership, different type of leadership, style, positively. And this level of service we are providing, like the type of services we are providing our customers as far as access to resources. And that's what I'm gonna focus on. Yes.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=430.0,513.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/12","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Alice Kallman: I guess I'm interested in how, just for a couple of those things, like change changing services provided or inclusivity or changing technology. Have you seen those changes happen from like a patron recommendation? Or has it been a staff member saying, oh, this would be a cool thing to try, or have you seen it kind of come from more centralized Queens Public? And I'm sure there's different examples for each, but -","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=513.0,547.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/13","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: Yeah, I believe it comes from having either leadership or the library itself, doing some research, what other libraries are doing. Or also when staff, attend conferences, they bring back feedback from that report, from the conference, what they have, you know? After going to the conference, what can we bring back to Queens Library? And also maybe also a customer asking a certain level of needing something that we did not provide before, and then we do it. But I would say that Queens Library, this words expressly it is my own, may not necessarily be true or reflect the Queens libraries, just like a disclaimer right there. But, yes, Queens Library is always looking to improve the customer's life, giving them easy access, free access to the resources they need to enrich, their life yeah.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=547.0,616.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/14","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: As far as, say, for example, the hotspot we provide, for those who don't have access to internet at home or wherever they are. Also the digital, content we provide, you don't necessarily have to be, though we like them to be, the customers and the customers to be in the library, but they can be anywhere. As long as they have the library card and all the requirements, they can download their stuff, read on the train, while driving, listening to podcast, to audio stuff and stuff like that. Providing music to them. Also providing public computers for doing the job search, filling out applications. For Sandy, for example, many people did not have, I believe, access to either electricity or power or whatever so they came to the library. Even if it was a temporary location, like a trailer, they were able to fill out application for FEMA for, you name it, paying their bills or also looking for jobs, resume, you name it. Yes. So that's what I wanted to input. Yes.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=616.0,707.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/15","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Alice Kallman: Yeah, that makes sense. I also just wanted to touch on what being the manager of the floating library or floating librarian team looks like, because it's such a dynamic, obviously everyone's moving around. How is that role? What does it entail? What are the challenges, pros, cons, all of that?","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=707.0,733.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/16","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: Yes. I'm just gonna be here and there but just sharing, anyway. Professionally, I'm the type of person, I usually don't like to talk about myself, but I have to share how this job just fulfill my purpose. I'm the type who, like to see different stuff. When I say see, learn, explore, discover different type of stuff. So if I'm at a certain library for, let's say a year or so. So taking care of the library, the daily operation, running the operation here and there, same stuff, I like to learn and enrich myself and also my team members. Not just for I, me, myself, but for all the staff, too, that I work with, that are under me or colleagues or whatever, sharing information, sharing this is what I learn, trying to develop them, professionally or at least at the human level. Not to intrude in their life, but just, I'm here to help you. Okay.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=733.0,800.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/17","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: So, this came up in 2008, the floating team initiative. To create a floating team. If I recall very well, at that time, I was a manager. Yes. The second location where I was a manager after of course, where was Langston Hughes? Okay. This opportunity came when I was in Langston Hughes, I believe it was 2008, early 2008. So there was an opportunity for a traveling manager and a traveling team. I took the job of being a manager from, Langston Hughes Library. I took this floating team job because it answered my quest to be able to learn to explore different environment, different customer base, different staff base, different neighborhoods, you name it. So I took the job in 2008. At that time, it was the CLM floating team manager, me.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=800.0,870.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/18","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: They were supposed to be two assistant manager for me, for my team. But I had one at that time after, it was in 2008, but it was some years back. I had one assistant manager out of the two. The team was also like traveling team, meaning like in size, fluctuating sometimes. But at the beginning, it was about, I think 26 people comprised of, I think not including me or including me, comprised of an assistant manager, customer service supervisor, I think it was two. Customer service rep, meaning the clerical staff, the frontline, I mean, the people that customers see first. Staff the customer sees first most of the time. And children's librarian, general librarian. There was no young adults librarian, I believe so, no. Maybe over the course of the years, in and out, but not at the beginning. So unfortunately, with the recession or depression, however you call it, of two thousand, I think it was nine. Yeah. Maybe those days needs to be [unclear].","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=870.0,957.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/19","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: It was, I think about a year or less than a year that this team was created, the depression, that recession came in. They were let go I believe. Most of them, the team, during the down turn, like I, myself, and I think the assistant manager floating team, and, I believe one because some special reason that I won't name in this interview.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=957.0,996.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/20","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: From there, I had different assistant managers. Because the reason being, they wanted to move on. The assistant manager wanted to move on something better. Or also, traveling takes a lot of energy, a lot of patience as far as people management, especially people, staff management, customer management, but especially staff management. Say if they wanted to explore something different or also they wanted to go to some other opportunities, we don't blame them. Yes. Good for them. Great for them. So the story of the team is like that. It's like in and out, in and out, new people.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=996.0,1044.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/21","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: But I was lucky to have within those 26 starting team about, I think eight, I call them old timers. I'm sorry for the expression, because what happened is, when this floating team was created, I inherited eight children's librarian part-time from the former children's services coordinator. She retired. And those children's librarian, eight of them who were under the children's services coordinator. So they were given to me. So I had to include them in my team and most of them left because some of them I think were already retired, but they just wanted a part-time job. In and out, in and out. The sum of the whole thing, nowadays, the floating team is, I cannot say the number that I have right now, [laugh], but it went drastically down. But it's a longer answer to your question.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=1044.0,1120.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/22","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: This floating team allowed me and my team members to gain a lot of experiences. You cannot do this floating team job if first you don't like people. You have to be interested in people, no matter how they are, their background, because everybody is different, you know. Yes, similar, different, yes. But we have different personalities, different attitudes, you name it. So you have to be at least able to relate to people and be able to listen to people and also, communicate with people and be able to manage different type of personality. Yes, be able to manage different library sizes and different customer base, be able to work in any type of environment, because neighborhoods, sometimes, not all the neighborhoods, it differs. Yes.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=1120.0,1193.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/23","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: So you are able to at least, also work with all the stakeholders in that community. So, this is why I took this position, because you learn a lot. You meet different people, you learn a lot, you are able to take on many challenges. Yes. Challenges. Those challenges range from [laugh], you name it, from feisty is my own wording, I'm sorry. [unclear], [laugh] to a customer at the end of the day not wanting to leave because they did not finish their document, and they entitled to stay. The staff is to stay until they finish their document. Anyway, I don't know maybe I forgot something, but this is what came up to my mind. We learn a lot and we change locations and you meet different people and different staff issues, different building issues, grounds and building and stuff like that. I don't know if I answered the question. Maybe it wasn't.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=1193.0,1260.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/24","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Alice Kallman: No, you did. You did. This is not one of the questions they sent me, but I'm really curious. I worked at one branch of the NYPL. I know this is not an NYPL related interview, but that's just to say, when you're in the same library, you see the same regulars come in, you can kind of build rapport and, connections, relationships with patrons, customers. So it's really interesting to me how you go about doing that, or how you talk to the librarians who are going out to I guess how you manage building relationships when people are there temporarily and moving around so much. How do you, I guess, still build connections with customers, build trust or, all of that?","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=1260.0,1333.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/25","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: Ah, yeah. So, first, okay, let's say I'm assigned to a location. Like right now, I'm in Baisley Park right now, I'm about to be moved out. I mean transfered out to a bigger location, Central Library. Yes. Now, when I first come to my assignments, most of the time they know me because I've been working here for a while. Not to be bragging, but the old timers at least, they know me. Not old timer, the old timers and mid-old timers. I don't know how to say that. They know me. So when they hear I'm coming, \"Oh, you are coming. I heard you're coming to our branch,\" yada, yada, you know? And I say, yes. So when I come, they welcome me. I, for most of them, I already worked with them. Either when I wasn't, the floating team manager yet. Some of them are new. Also, staff that I meet the first time or second time, or just know them visually, by sight.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=1333.0,1399.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/26","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: I established some rapport, especially the older one, I already know. I don't need to, because I already know how they function and they know how I function. That's how I say, exchange. But for the newcomers, like I have one here, newbie, I call them, positively, I introduce myself and tell them, I'm here to work with you. I'm not here to be micromanaging you. I know the newbie needs some supervising. I say, this is what we are gonna do. Thank God at this location I'm at, I already have a manager here. I'm just assisting the manager because the assistant manager is not here. Okay.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=1399.0,1441.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/27","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: I open up to the newbie, I mean the new staff. A new staff, and I say, I'm here for you. I'll be working for you. Whatever you need, let me know. Also, I'm not waiting for you to ask me or approach me. I should have been working in human resource department. I can sense talent in somebody. I'm very interested. I always see the positive in people unless they prove themselves otherwise. I even give excuses to somebody. First time I say, maybe it's a bad day, I let that stuff go, you know? I just observe. But if it happens again, then I have a talk with the person just to clarify what needs to be clarified, but in a very professional manner, not harassing the person.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=1441.0,1503.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/28","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: I do it in an open form kind of style, meaning like me and the person, and I tell the person I'm here not to prevent you from moving up or anything. [unclear] That predisposition I don't have, and I feel it, but I'm saying is, so I don't have that time to be negative now. I want to bring good vibe and wanna make everybody want to wake up in the morning and come to work, because I had one situation as a manager somewhere where, yes, I had to do my job. I had to show up at work and also do the job. But I always was working thinking, what's gonna be on the menu today, as well as staff bickering or trying to get to fists. Let me stop at that. But I say to the new staff, the new employee, I'm here to work with you, as I said before. So I don't wait for them to come. When I sense that they're good at a certain thing, I share with them resources that I see online or something they may be interested, that will make them feel that, I'm interested in what they're interested.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=1503.0,1582.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/29","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: I establish rapport with them in a very professional manner. I would be laughing with them, having a fun time. But when it comes time for work, I separate the two, because I had so many instances the supervisor is so into the staff that they cannot even ask their subordinates what to do, because they don't have barriers or boundaries, positive boundaries. When it comes time to having fun, yes, we can have fun. Then when it comes times to have to do the job, you have to do the job. Okay. Now, once I establish those relationships and I'm about to move out or be transferred out, they all want me to stay, and therefore, the relationship is not cut. Yes, it's cut. But sometime they reach out to me or I reach out to them.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=1582.0,1638.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/30","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: When I see something, I know for sure they're interested in, I say, I just thought of sharing. Hello. How you doing? Sometime once in about six months, I take my phone and call the people that I know. How do I say that to you? They take good feedback, they don't think anything of me calling them. You understand? Just to say, hi, how are you doing? I haven't seen you in sometime. Most of them, they text me. Let's say there's a holiday coming. They say, oh, Miss Ouleye happy New Year. I get so many happy New Years. I say, okay, sorry, I take two days sometimes to answer. Sorry about this delay. Happy New Year. I didn't mean to kind of, not answer, I was busy or something like that.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=1638.0,1687.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/31","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: So the relationship, most of the time doesn't stop at when I leave the branch. But it goes beyond, for those people, well meaning staff member, I positively sought out. When I see somebody, I can see that they're interested or they're willing to talk to me, even after my assignment at a certain place. So that's the hardest part when I leave one place and go to a new place, also try to learn stuff. Because every community library, though, they all belong to Queens Library, they all Queens Library branches, they have similarities, they have differences. I can - I'm able to see that. Yes, we have rules and regulations, but also having some type of emotional intelligence. Not [unclear] but just some type of emotional intelligence.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=1687.0,1752.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/32","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: I one time told a staff member and a staff manager, a new one, oh, here, the policy and procedure say this and this. I say, yes, the policy and procedure they say this and this rules and regulations. But also sometime you use your, I didn't want to use the word common sense. I said, doing positively common sense, work out the customer. You're not going to give away all the resources, free meaning like give, sell them the library. I don't know how to say it. But yes, you can enforce the rules and regulations while telling, let's say the customer, okay, this is the rules and regulation. However, it can go the extra mile doing this for you. But for this time, and the policy state this, but I'm not saying that I'm against the policy.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=1752.0,1803.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/33","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: I'm not, enforcing the policy, but this is it, because maybe the customer wanted an extra, let's say we have a an hour computer limit, right? Or per day per customer. The customer can only use one hour per day on public computers and the customer say, oh, I have this application to fill out. The application can take long, and some of them you cannot save and come back to that. So yes. Say, okay, you check, yes, they're filling out an application, give them extra time. Do the policy, say one hour? Okay, but you have to juggle, the policies and procedures here and, what you can do for the customers.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=1803.0,1865.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/34","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: We try to have positive encounters, positive transactions with the customers. Not breaking all the rules down to the floor, but just at least accommodating the customers, understandably so. Because when you put yourself in the customer's shoes, let's say you go to Walmart or you go somewhere, you get a very nasty service. You're not going to come to this Walmart anymore.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=1865.0,1908.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/35","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: [unclear]","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=1908.0,1925.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/36","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: That wasn't up to par with your expectation. That's the hardest part, just to conclude on this question. Getting to a library, establishing relationships, leaving the library, leaving that library for a new application, that's the hardest part. Yes.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=1925.0,1953.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/37","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Alice Kallman: And I guess, you kind of touched on this in a number of, different ways from job applications to parts of Sandy and FEMA. Are there any other specific stories that come to mind of, Queens Public Library having a positive impact on someone's life that, that jump out at you?","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=1953.0,1980.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/38","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: Yeah. I had a list, but I did not prepare that much. [unclear]. Yes, as far as a customer coming and, filling out an application and say they got a job, let's say two weeks ago, someone say they came to the library. I think he was updating his resume or something, and he got the job that he was updating the resume for. So those are one of the examples of a customer whose life got enriched by using the resource of the Queens Library. Also, it's mostly job related, or let's say, filling out form. Sometime they use the library also to have the meetings, let's say organization meeting, association meeting that are of course, reviewed before granting access to our meeting room. Also college, let's say sometimes we have college fair and those department have the college fair for prospective college students to be able to see what's available to them so that they can have better decision as to what college they want to go to, or what type of aid they have, financial aid, stuff like that.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=1980.0,2077.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/39","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: Also let's say sometime the MTA has a forum in the library when they want to do a special project, they have a meeting at the library and the public is allowed to come so they can ask questions about the new revisions in the bus route or train project or whatever it is. I have so many items I don't recollect, right now. Yes.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=2077.0,2104.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/40","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Alice Kallman: No, those are all great answers and very positive impacts on people's lives, and I'm sure they happen all the time too.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=2104.0,2114.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/41","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: And also because I was busy with some other things, I did not keep it like I wanted this interview. Let's say the library has baby cards. We had an initiative of baby cards, when the library I think partnered with some other organization, and the library was able to make available library cards to the family of newborns, I think it was at the Elmhurst Hospital. So when they're born, the babies already have a welcome kit from the library. That shows that the library wants the community to be using its resources and also be literate. And just from the get go, as soon as they're born, they have library cards, and very nice ones. Not like everything, they were very spoiled, very nice library card compared to the regular population right now, you know? So yes, that, that is one way the library impacted the community. Also we have citizenship, the NAP New American Programs of the Queens Library, we have citizenship classes.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=2114.0,2209.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/42","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: They have resources, they have webinars. I don't want to say, at each Queens community library they have a citizenship corner where it has all the citizenship forms that the customers need, the questions, the resources they need to go and prep for the citizenship test. That is one way also the library is impacting the community, and other programs, cultural programs. Also we have, let's say the cultural pass program where the customers can sign up and go to the museums, sometimes for free, they have a free pass for the museum. And creative programming for the children, to have some type of entertainment inside the library.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=2209.0,2278.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/43","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: Let's say the most popular one that I always swear by is, it used to be a gentleman called Eric the animal guy. He will bring reptiles of course.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=2278.0,2293.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/44","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Alice Kallman: Wow.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=2293.0,2293.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/45","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: Yeah. One time at least I know python or some type of snake, and, whoever was brave enough, the snake would be going around the person yes. A nice one. Yes, big, big one. But my body couldn't take the - I tried, kind of squeezed - my sense couldn't take the, let me be rolled up by the - No, no, no.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=2293.0,2327.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/46","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: But anyway, creative programs like that, job resources, they have that, Queens Library has the job academy and stuff like that, it's just so many interesting programs. And also the Adult Learning Centers where, the ESOL programs we have. Every day cannot go by without a customer asking, oh either my family member needs to learn English and stuff like that. So, we refer them to the Adult Learning Center so they can have classes that are offered different times. Like on, I believe weekends, or morning or, other option. They have many options. So they can enroll in those ESOL classes to learn English. They have also literacy classes. The Queens Library have like the Queensbridge, lab, where technology is made available to youth so that they can get busy with technology, and play with technology and learn something with technology. And also some libraries have, like program for, what is it called again? Makers -","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=2327.0,2409.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/47","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Alice Kallman: Maker Space?","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=2409.0,2410.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/48","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: Maker Space, yes. Maker Space, yes. For kids.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=2410.0,2414.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/49","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Alice Kallman: Queens Public is doing so much. It's -","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=2414.0,2416.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/50","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: Yes. -","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=2416.0,2417.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/51","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Alice Kallman: Like you're real wealth of knowledge. It's amazing. Yeah.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=2417.0,2420.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/52","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: And this library, I know it's kind of long. And this library Baisley Park among other library, I think they have a Lego program every Wednesday. And you name it, yes, it's a lot, lot, lots of resources. And also there's a Langston Hughes Library, it's like a Black center, Langston Hughes Center, a Black center. So they have a lot of program related to, educating or entertaining or making the community aware of everything Black related, available. Also resources, like a Black centered collection at the Langston Hughes cultural, library, center and library. So, yeah. So it's like a lot of stuff that I know. I forget most of them, but -","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=2420.0,2477.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/53","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Alice Kallman: Well, I guess going off of that, so, and I think, I don't wanna take too much of your time, so maybe this will be my last question for you, but, considering everything that you just listed and how much you've seen Queens Public Library change over the years, what are your hopes for the future of Queens Public Library?","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=2477.0,2500.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/54","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: Wow, that's a wonderful question. That's worth even exploring after the interview, is that -","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=2500.0,2506.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/55","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Alice Kallman: I can't take credit for it, just putting that out there. [unclear]","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=2506.0,2512.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/56","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: Yeah. So, okay. These are my personal opinion. I want to see all Queens Library being the center of the community. In some locations, it's the center. I can name some locations, let's say, the Corona Library is in 103rd Street, Corona before you go to Flushing Meadows. That library, I'm impressed. It's used as a community center. At the time I was working there, and nothing had changed ever since I left there, which is maybe five years back, I believe. Every single day the library was so packed, positively packed with families, with their babies, coming to programs. And Corona Library had a chance to have two children's librarians. They just graduated from college, not to downgrade anybody else, but they were very energetic, have lots of ideas, different ideas. Not like the same children's books, yes, [sings] Old McDonald had a farm. Yeah. I'm not downgrading anybody, [laugh], but that library is the center of the community.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=2512.0,2625.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/57","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: Also, we had a Spanish speaking program. Not just one, but many of them. We have also, I think a Spanish speaking part-timer, who's doing some programs also on the side. All of them just to get the Corona community to be able to use these resources. But that one library, it's a community center. Like when you go to community center, the resources were all available. So what I foresee is Queens Library in the near future to have is more of that. Yeah. Those, some locations, they're open, everybody's welcome to come. But I think some location are underused. My personal opinion, I would like to see community libraries located at, not to stereotype, I'm not stereotyping anybody, that could use the resources to increase the reading levels, literacy or job related stuff, to be using more the libraries. But some libraries, they're underused and they should have been overused. Not to overused, but used to the maximum the library can offer. But you don't see the library being used as maybe I want it to enrich the community, though the library is offering everything. Here we go, but it's not used.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=2625.0,2750.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/58","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: Return on investment, I would say. Everybody of course, has to have free access to everything. Not because this community is here, they shouldn't have this, they, this community shouldn't have this, I'm not [unclear] -","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=2750.0,2762.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/59","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Alice Kallman: Yeah.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=2762.0,2762.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/60","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: It's just resource is being used at the level that they should have been used. Some of them are not being used at, and I would like to see. I know the library is doing all the efforts possible to have the library being used to its full capacity. But, I would say that I don't see so at certain libraries, the library is being used as they're supposed to be used to. For the community to enrich itself. I'm not saying that some of the community members are not enriching themselves, but I would like to see more traffic, foot traffic in here and using the services, because they're available. They're available, and at most locations they're being used. But some communities that should have used more of those resources, I don't see them using it. So I would like to see more of that happening in the library. Yeah, that's what I think. Maybe I did not address it. I did not think about it. Yeah. But that's what I would like to see.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=2762.0,2833.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/61","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Alice Kallman: Yeah. Yeah. No, that makes sense. I mean, with so many resources, you just want people, more people to take advantage of them.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=2833.0,2843.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/62","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: And, and the library always - That's why they say Queens Library is number one in the U.S. And this is the reason, every time there is opportunity to bring more services to the community. That's one thing about Queens Library. Not to butter up Queens Library or not, I'm thankful for Queens Library, but it's just, yes, certain libraries need to be used more for this, use its resource needs, need to be used more. Yes. Yeah.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=2843.0,2872.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/63","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Alice Kallman: Yeah. okay. Well, I -","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=2872.0,2876.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/64","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: You can ask anything. I'm not tired right now. It's closed. We are not open to the public until in one hour, so you can -","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=2876.0,2882.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/65","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Alice Kallman:  - Yes.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=2882.0,2882.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/66","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: Okay. Yes.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=2882.0,2884.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/67","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Alice Kallman: Well, I guess just then my last question would be, is there anything else that you want to share that we didn't touch on? Or any other thoughts about Queens Public Library or your experiences that you want to mention or talk about?","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=2884.0,2904.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/68","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: Yeah. Oh, I'm going to go back a little bit. [laughs]. I just, but that's my personal, thought. And very frank, if I was gonna do an exit interview with Queens Library, I would share the following, I'm just gonna be very transparent. Maybe, yeah I'll try. Talent retention or succession planning, not because you want these people [unclear] to go, but I think the library, I know they're doing the best, as far as that. But I think, succession planning or trying to groom staff for, let's say, so that they have a new way of staff who will be able to, let's say, replace outgoing, retiring people, I think is one aspect. Maybe you can cut it from the interview, but that's what I think they need to focus more on.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=2904.0,2981.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/69","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: Identifying key talent, people, staff, employees, and, giving them opportunity to shadow. I'm not saying it's not happening, but this is my personal thing. And giving them opportunity to shadow some key people to know what these key people are doing on a daily basis, whatever. To expose the subordinate people to able to have a better idea of who's doing what as far as the organizational chart is concerned. So that those key talent people or have a great idea, not just trying to figure out what these people, what, see this person has this type of senior classification, maybe they're doing this. So at least shadowing will allow that employee that want to move up some type of perspective and exposure to what the senior people are doing on a daily basis. I'm not saying go pester that senior person, but just like time to time, just shadow one day, two days there, so that you have a better idea of how the organization is running overall, you know?","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=2981.0,3080.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/70","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Alice Kallman: Yeah.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=3080.0,3080.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/71","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: Anyway, yes. I forgot the question you asked me. I'm sorry. [laughs].","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=3080.0,3086.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/72","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Alice Kallman: No, I just asked if there was anything else you wanna share. So there was no specific question, so -","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=3086.0,3092.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/73","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: Okay. Okay. This is what I wanted to share, but Queens Library is doing a great job, not to butter up, but I know they're doing a great job, but that's what I wanted to add. Yeah.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=3092.0,3107.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/74","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Alice Kallman: Yeah. well, I really appreciate you saying, I mean, I know personally shadowing has, yeah - there's nothing like seeing someone do something to help you figure out, oh, do I want to do this? Is this interesting to me? So, I appreciate you saying that of someone entering the field. And yeah, also thank you for -","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=3107.0,3137.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/75","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: And what I, yeah, what I forgot to add, I'm sorry. I know I'm getting ideas here and there. And the library also has a program for, I should say incarcerated people, I don't know too much about it, but I know we have a outreach program where the library I believe goes there and do some program or make some resources available. And we have also outreach librarian whose job is to outreach to the community. So that's what I want to, also the library has for those incarcerated people, when they come out, also they have to come back to society, to the transition from wherever they were to society, they have those transitional resources to help them get to back to where, I guess, better than where they left off, or like to where they left off, those resources to coming back to society. [unclear].","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=3137.0,3205.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/76","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Alice Kallman: Yeah. I'm glad that you mentioned that. Yeah, what an amazing program. Well, I think we're supposed to say happy anniversary Queens Public Library at some point, and I forgot that. [laughs]. But I think they're gonna like cut it out, make the clip of it, of people saying that, [laughs]. Anyway, should we try to do it at the same time?","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=3205.0,3233.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/77","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: Oh, okay. Happy. Okay. Let me see.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=3233.0,3237.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/78","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Alice Kallman: Okay. Just happy anniversary Queen Public Library.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=3237.0,3242.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/79","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Alice Kallman: Sorry. Ready? One","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=3242.0,3247.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/80","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: Three.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=3247.0,3248.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/81","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Alice Kallman: Great. Happy. Oh, wait, are we gonna do it at the same time? Oh, no. To say it at the same time.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=3248.0,3253.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/82","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: Oh, say it. Okay. Sorry.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=3253.0,3254.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/83","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Alice Kallman: Sorry. Okay. Ready? 1, 2, 3. Happy anniversary Queens Public Library. All right.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=3254.0,3266.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/84","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: Right?","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=3266.0,3267.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/85","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Alice Kallman: [laughs] Yeah. Anyway. Okay, great. Well maybe, okay. Do you wanna say it alone? Just you, cause maybe they want you to say it.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=3267.0,3275.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/86","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: Oh, me. Okay.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=3275.0,3276.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/87","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Alice Kallman: You're the interviewee.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=3276.0,3277.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/88","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: Okay. Tell me the prompt. Yes. Yeah. Okay.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=3277.0,3280.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/89","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Alice Kallman: Okay. Ready? 1, 2, 3.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=3280.0,3283.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/90","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: Happy anniversary, Queens Public Library.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=3283.0,3287.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/91","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Alice Kallman: Yay. Okay, great. I don't know what they're doing with that, but, okay. Well thank you so much for doing this interview. Yeah, it's amazing to hear your experiences and your outlook and -","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=3287.0,3306.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719/transcript/49530/annotation/92","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ouleye Doumouya: Yeah. Yeah. I'm sorry I did not prepare the way I want, but because I'm in between some stuff, but anyway, this is what I provided for the time being. It can be better, but that's what I wanted to share. I did not prep, like I used to prep for interview, not willingly, but it's just like -","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/106897/file/207719#t=3306.0,3324.025"}]}]}]}