{"@context":"http://iiif.io/api/presentation/3/context.json","id":"https://queenslibrary.aviaryplatform.com/iiif/8g8ff3mg2j/manifest","type":"Manifest","label":{"en":["Kim Austin Oral History"]},"logo":"https://d9jk7wjtjpu5g.cloudfront.net/organizations/logo_images/000/000/010/original/Aviary_QPLlogo_192x192.png?1578574261","metadata":[{"label":{"en":["Description"]},"value":{"en":["\u003cp\u003e\u003cstrong\u003eSummary of Full Interview\u003c/strong\u003e\u003c/p\u003e\r\n\u003cp\u003eKim Austin is the Customer Service Representative for Community Library Services at Woodside Library. In this interview, Kim discusses being a public facing Customer Service Representative in the QPL system for 40 years. She discusses how the community changes every so many years, and with that, the library changes \u0026amp;ndash; like the books and programs offered. She talks about how library work has changed - when she first started materials were still checked out with stamps; she came right when the first computer check out systems were being implemented.\u003c/p\u003e\r\n\u003cp\u003e \u003c/p\u003e\r\n\u003cp\u003eKim gives examples of the library helping a family find shelter and housing, and encouraging a teenager to use library resources to get a GED; she also discusses the many programs, for everyone from babies to seniors, that are available at the library like Zumba, computer skills, language programs, the “mobile device” program, the chess program, just to name a few. The library also helps with the summer meals program. She says some mornings the line to get into the library when they open is around the block.\u003c/p\u003e"]}},{"label":{"en":["Rights Statement"]},"value":{"en":["\u003cp\u003eCC BY-NC-SA Contact digitalarchives@queenslibrary.org for research and reproduction requests.\u003c/p\u003e"]}},{"label":{"en":["Date"]},"value":{"en":["2021-08-21 (created)"]}},{"label":{"en":["Type"]},"value":{"en":["Audio"]}},{"label":{"en":["Agent"]},"value":{"en":["Kim Austin (Interviewee)","Amanda DiLisi (Interviewer)"]}},{"label":{"en":["Source"]},"value":{"en":["Interview conducted as part of the Queens Public Library 125th Anniversary Project."]}},{"label":{"en":["Language"]},"value":{"en":["English"]}}],"summary":{"en":["\u003cp\u003e\u003cstrong\u003eSummary of Full Interview\u003c/strong\u003e\u003c/p\u003e\r\n\u003cp\u003eKim Austin is the Customer Service Representative for Community Library Services at Woodside Library. In this interview, Kim discusses being a public facing Customer Service Representative in the QPL system for 40 years. She discusses how the community changes every so many years, and with that, the library changes \u0026amp;ndash; like the books and programs offered. She talks about how library work has changed - when she first started materials were still checked out with stamps; she came right when the first computer check out systems were being implemented.\u003c/p\u003e\r\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\r\n\u003cp\u003eKim gives examples of the library helping a family find shelter and housing, and encouraging a teenager to use library resources to get a GED; she also discusses the many programs, for everyone from babies to seniors, that are available at the library like Zumba, computer skills, language programs, the \u0026ldquo;mobile device\u0026rdquo; program, the chess program, just to name a few. The library also helps with the summer meals program. She says some mornings the line to get into the library when they open is around the block.\u003c/p\u003e"]},"requiredStatement":{"label":{"en":["Attribution"]},"value":{"en":["\u003cp\u003eCC BY-NC-SA\u0026nbsp;Contact digitalarchives@queenslibrary.org for research and reproduction requests.\u003c/p\u003e"]}},"provider":[{"id":"https://queenslibrary.aviaryplatform.com/aboutus","type":"Agent","label":{"en":["Queens Public Library"]},"homepage":[{"id":"https://queenslibrary.aviaryplatform.com/","type":"Text","label":{"en":["Queens Public Library"]},"format":"text/html"}],"logo":[{"id":"https://d9jk7wjtjpu5g.cloudfront.net/organizations/logo_images/000/000/010/original/Aviary_QPLlogo_192x192.png?1578574261","type":"Image"}]}],"thumbnail":[{"id":"https://d9jk7wjtjpu5g.cloudfront.net/collection_resource_files/thumbnails/000/112/392/small/New-QPL-Logo.png?1727876103","type":"Image","format":"image/png"}],"items":[{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392","type":"Canvas","label":{"en":["Media File 1 of 1 - Austin-Kim-radioedit.mp3"]},"duration":2277.432,"width":640,"height":360,"thumbnail":[{"id":"https://d9jk7wjtjpu5g.cloudfront.net/collection_resource_files/thumbnails/000/112/392/small/New-QPL-Logo.png?1727876103","type":"Image","format":"image/png"}],"items":[{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/content/1","type":"AnnotationPage","items":[{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/content/1/annotation/1","type":"Annotation","motivation":"painting","body":{"id":"https://aviary-p-queenslibrary.s3.wasabisys.com/collection_resource_files/resource_files/000/112/392/original/Austin-Kim-radioedit.mp3?1620314132","type":"Audio","format":"audio/mpeg","duration":2277.432,"width":640,"height":360},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392","metadata":[]}]}],"annotations":[{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265","type":"AnnotationPage","label":{"en":["Full Transcript [Transcript]"]},"items":[{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/1","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nAmanda DeLisi: So my name is Amanda DeLisi, and I am interviewing Kim Austin from the Woodside branch of the Queens Public Library and it is April 21st, 2020 [she meant 2021].\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=0.0,12.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/2","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nAmanda DeLisi: So here's just a little statement of consent for the interview that I'm going to ask you to agree to. So it's: by making this recording, we both consent to the use of our names, voices, images, and likeness to the Queens Public Library, understanding that this recording will be the property of the library and will be used in connection with the promotion and marketing of the library, its programs and services and will not be sold by the library in any way. We understand that we will not receive compensation and agree to hold the library harmless from any claims arising from use of this interview and recording. Do you agree to that that?\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=12.0,49.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/3","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nKim Austin: Yes.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=49.0,50.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/4","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nAmanda DeLisi: Okay. So now we can get into more about you and your job at the library. So can you just tell me a little bit about how you contribute to the Woodside library, what you do there?\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=50.0,63.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/5","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nKim Austin: Okay. I'm a customer service rep and I've been working with system for 40 years and my job is to help the customer service, checking out books. Basically providing customers with certain information that they need.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=63.0,91.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/6","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nAmanda DeLisi: And so you work directly with the community and the people that come into the library, correct?\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=91.0,97.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/7","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nKim Austin: Yes. Yes.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=97.0,99.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/8","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nAmanda DeLisi: So you have seen--have you, from that position, seen how the Woodside branch of the library has contributed to the needs of the community?\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=99.0,110.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/9","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nKim Austin: Yes, basically. Yeah, of course, because you know, I've been working at this branch for several years and what happened is, you know, the community changes from time to time every so many years. So each--every so I'd say each about 10 years when the system changes over with the community. I shouldn't say the system, the community changes. And with that, the library changes like with the books. We have a lot of Bengali books right now because basically now it's a Bengali community. So a lot of the Bengali community is coming in. That's what I see the change is now. Before it was Irish community. So we had the Irish community before. So, you know, every so often, years, I'd say about each 10 years it seems like to me, they have changed from those times, for those years to those years within a 10 year period. That's what I've seen, I paid attention to.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=110.0,171.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/10","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nAmanda DeLisi: And have you seen the programming--did the programming change too?\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=171.0,177.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/11","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nKim Austin: Well, we have a lot of programs. I think before, of course, the community changes and it grows. So, since I've been at this branch, I should say we have a lot of different programs that's offered now. Anything basically. You have the computer program, you have the--I can't think of the different programs right now. You have English programs, you have the--it's always different programs that we actually have that serves the public. We have a real estate program, a home buyers program. We have just so many different programs. I can't even think of them. I can't even think. Yeah, but we have a lot of programs here that's offered to the community.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=177.0,228.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/12","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nAmanda DeLisi: And how many years have you been working at the Woodside library?\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=228.0,232.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/13","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nKim Austin: 40\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=232.0,232.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/14","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nAmanda DeLisi: 40?\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=232.0,232.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/15","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nKim Austin: Yeah.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=232.0,233.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/16","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nAmanda DeLisi: So you've definitely seen a lot of the changes [crosstalk]--.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=233.0,236.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/17","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nKim Austin: --[crosstalk] I've seen so much. You know had I--I knew I was going to have an interview with you, but I would have better prepared myself. As I said, this is the first time--I'm kind of off guard. Even though I know the answers I'm like--even for the pro\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=236.0,263.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/18","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nAmanda DeLisi: Yeah, no, that definitely happens during interviews. Your mind kind of just goes blank.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=263.0,267.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/19","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nKim Austin: Yeah it just went blank. Okay. [unclear] It just went blank blank. Amanda, I'm so sorry.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=267.0,276.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/20","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nAmanda DeLisi: No, that's okay. Don't worry about it.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=276.0,277.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/21","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nKim Austin: But I want to give a good interview and you know.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=277.0,282.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/22","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nAmanda DeLisi: No, you are cause it's helping because you talk about the changes that are going on and the different communities and how the library is interacting with those communities.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=282.0,292.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/23","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nKim Austin: Right. And then we give books according to like--what we do do is that I've seen is that the more, the different community changes, we get more books to supply with the community. With the Bengali books because it's a lot of Bengalis here now. So we order more books for them to use or--my god, it's just so many different things. [pause]. I'm just blank, Amanda, I'm sorry.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=292.0,330.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/24","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nAmanda DeLisi: It's okay. Don't worry about it. Do you have a story at the library where you've seen that it has had a positive impact on someone's life?\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=330.0,341.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/25","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nKim Austin: I could truly say, let me tell you, I have seen people, one lady specifically. I was going through some paperwork a while ago. I was able to give her the information to get a job. And she used to come into the library using our--it was a program learning computers. And she used to come in and she said, you know, I'm looking for a job. I'm looking for a job. She was a little older woman. And I remember she got the job at the senior citizens center in Jamaica, Queens. I remember that.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=341.0,377.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/26","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nKim Austin: And I've seen a lot of changes, for instance, right. My experience would be when I came in, I came in on--we had the Gaylord system and the--I can't think of the other system that we had. So I came in with, we had to click the papers and check out the books with the stamps. So I started with the computer system when we never had a computer system, and now everything is computerized. So that was a learning process coming in from the old to the new back then. And I remember one specific time we went on under the DRA system. It was like, the line was so long at the library. And everybody we had to train in the software and what not. And I remember one of the customers on line was saying, \"Oh, look at them. They don't even know what they doing. And just look at them.\" Because it was our first experience when we went live. So, and then man came, he said, \"I'm so sorry. I'm so sorry.\" He said, \"but you all look a little bit overwhelmed at the time.\" I remember him telling us that as a joke, he was saying more or less.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=377.0,459.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/27","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nKim Austin: And then I remember, I used to think the library was just a library until I started working here. And I used to say, because I didn't know, I knew the library was there, but I really didn't know what the library was actually for. But then as I started working here, I realized it has so much to offer. Nothing else to me matters in the world, but the library. Because there's so much information. I have given out so much information to help people, like I said, get jobs, find homes, apartments. Given out information more or less by being even a social worker.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=459.0,512.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/28","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nKim Austin: We had a family here that was homeless and I spoke to my manager about it, and she got in contact with the appropriate people. And finally, they did go into the shelter system and they did get an apartment. So, and that family was here every day. They used to come up, sit up in the mezzanine with the two babies and the woman had another baby. And I said, you know, this lady is here every day. I said, something is wrong. We come to find out she was homeless. And then they did--the shelter system did come in and they did help her find a place, which I thought was really nice, but that's one of my experiences.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=512.0,552.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/29","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nKim Austin: And another thing is, I'm a [unclear]. I'm gonna tell you a story about this. Nick Buron, our CEO [She meant to say Chief Librarian]. I remember the first day he started at Woodside and I remember sitting there with one of the other--my other colleagues, and I remember saying--he came in and he was sitting down and I said, \"you know what? One day that guy is going to be somebody.\"\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=552.0,578.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/30","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nAmanda DeLisi: Oh, wow.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=578.0,579.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/31","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nKim Austin: I remember saying that because he was so assertive and he was so enthusiastic. He was so confident. It was incredible. And I remember when he got up, I remember saying, \"That guy is going to be somebody. He's going to the top.\" I remember sitting in this office and I said that, and now he's all the way up. So that's my good experience that I remember from Nick, because he worked here as a YA librarian when he first came in. So all this--that's one of my good memories of Nick. That was one of my good memories of him.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=579.0,618.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/32","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nAmanda DeLisi: So you'd say [crosstalk]--\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=618.0,621.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/33","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nKim Austin: --[crosstalk] I'm trying to think of something. I'm trying to think of something else to say with the--I went through a lot of different directors. I've seen so many good things that the library had to offer. Like I said, I don't even know what was in the\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=621.0,718.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/34","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nAmanda DeLisi: It seems like it had a really great impact on your life.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=718.0,723.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/35","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nKim Austin: It really did because like I said, I never even knew. As a kid--okay. This is another good story. As a kid, we used to go to Langston Hughes library and it was a storefront back then. And I remember going in there and I remember just looking at the books, looking at the books. And I remember they had a downstairs, they used to do programs and it was a clay program. And I remember making a papier-mâché and I remember we put it on a plate and I remember saying, \"Oh my God, Oh my God, I'm going to always come back to the library\" but I didn't come back at the time. I didn't. But then years later, when I really understood what the library was and what the library has to offer, everything is here that you can think of. And if we don't have it, we'll get it. Even with programs. I had a guy--I can't think of the-- we had a program here awhile ago and it was a music program. And I remember the guys, they were twins. They used to play in New York City transit. And I asked the guy for the card and I gave it to my manager. I said, they're real good. I said, you should really put them--try to get them booked for a program, which she did. And it was, it was a Spanish program actually, music program, and it got--then it got a lot of the Hispanic people came out for that particular program. So I say that to say, if it's--you would think, you know, you just would think the library don't have it to offer.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=723.0,829.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/36","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nKim Austin: And then I did a lot of outreach. We went to the different stores, the different businesses and let them know what we have to offer, which is so much. And you know what? A lot of people in this community, believe it or not, I was so shocked because a lot of people, they didn't even know the library was here.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=829.0,851.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/37","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nAmanda DeLisi: Oh, wow.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=851.0,852.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/38","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nKim Austin: And I was really surprised because those people didn't come. But as we gave out the information, we gave out the information, we gave out the information. I left pamphlets for them because everybody in this community knows me. I'll make sure if I go from one store to the next to the next, everybody I make sure because I'm a people person. I try to make sure that everybody knows where we are. I say, you know, the library is right up the block on Skillman. It's across from the school. I said, come up there. They have something for you. I said, you know, English is not that good at it. Come on. They'll come to the English program. And then it's a good feeling when someone comes here speaking not good English and when they leave, they speak in English. That's like being a teacher to this, you know?\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=852.0,906.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/39","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nKim Austin: So that's a good feel that I've seen, a person that didn't speak no English at all, learn to speak English. That's amazing to me. I think that's amazing. I had my neighbor, for instance, she went to the literacy program at the Steinway branch. I remember going to her apartment and I asked her for some flour. She actually bought me a flower. Yes. And her son was so embarrassed. He made her go to the program at the Steinway branch. That woman speak just good English now is so incredible. And that's the rewards that I see, that I have experienced from the library. You know, people not speaking English to speaking English. People not having a job, getting a job. People being homeless, the library helped them find a place. You know what I'm saying? This is like everything is in a book. Everything is just so much information right here. And I just think it's just so incredible. And I always say that. And like I said, years ago before I really understood what the library had to offer and that's a beautiful thing. And that's a beautiful thing.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=906.0,995.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/40","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nKim Austin: I'm trying to think of something else, Amanda, that's coming to bring back my memory--jog my memory.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=995.0,1007.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/41","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nAmanda DeLisi: You said that the library is across the street from a school. Did you ever collaborate with the school?\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=1007.0,1013.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/42","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nKim Austin: They have at one time or another. If we have certain programs and we'll go over to--well I would take the flyers or something over to the assistant principal and leave the flyers with them, telling them that we have certain types of programs that the kids can come through. And that's also a good thing because the kids do come in every day anyway. Cause you're right across the street. So, when we have certain programs, I go to the desk and I leave the information with the security guards. And so they can inform the teachers that we have a certain type of program over here and they do come, but that's another good thing. Soon as the flyers come, I take the flyers over there to let them know we having this. We have even for the teachers, we have a Zumba program, we have any type of program. I'll let them know what we having. And that's another good thing that there's just so many different programs.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=1013.0,1079.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/43","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nAmanda DeLisi: Yeah. Well, it seems like you guys really try to get out in the community.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=1079.0,1082.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/44","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nKim Austin: That's another thing. Yes. That's what my manager, we've really tried to promote leaving flyers and stuff like that with the stores and just letting people know that we're here and what we have to offer at that time. Cause there's so many different programs that we have. There's just so many that we do offer and I can't even think offhand, right offhand, the different programming that we normally have. Different programs that we have. I can't even say that--we have the shape up program, the Zoomba, the English programs, computer, learning computers. It's just so many different things that we do have to offer.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=1082.0,1144.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/45","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nAmanda DeLisi: Yes [crosstalk]--\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=1144.0,1144.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/46","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nKim Austin: --[crosstalk] Maybe you can find out, maybe you can--I'm trying to see the different programs that we have that-- Oh, another thing, the mobile device class. That was an excellent program because a lot of people learn how to-- let me tell you another thin\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=1144.0,1217.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/47","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nKim Austin: And then we have the summer meals program I helped with. Every summer we have the summer meals programs for the kids. That was another good program that we had. Cause you'd be surprised how many people didn't eat and when they come in, they come in and then when they leave, they pick out books. And then we have the English conversational classes, like I said, when people didn't even speak English. You have the chess club. You know, that's another thing that people learn how to play chess. That was another good thing. We had the preschool story times and so many kids, they used to come for the program and the line, believe it or not, that line before we opened be sometimes around the corner. Yeah people--you had your nannies with your children and you have these kids. They'd be out there in the rain sometimes. That's how good the program was. They would come and they would sit and then the parents would sit together and they would talk among themselves while the kids were playing. Even that with the time, all of that was just so, so good. Even a tai chi program. You have your seniors that come in and they taking the exercise program [unclear] and the tai chi. So that was another good program. It's just so--the gentle yoga program. It's just unbelievable. The knitting program. That was another, the crochet. There's so many programs that people have learned to really appreciate, really, really appreciate some of the programs. The citizenship class, that was another good program where people come in to learn about their citizenship. That was another good program. Just a wide range of--you can go on and on and on, you know?\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=1217.0,1351.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/48","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nAmanda DeLisi: Yes.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=1351.0,1352.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/49","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nKim Austin: I'm trying to remember offhand the different programs that we actually had. And that's what automatically just come to my head.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=1352.0,1361.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/50","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nAmanda DeLisi: Those all seem like really good ones, especially to get the community involved and it's a wide variety.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=1361.0,1369.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/51","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nKim Austin: Right, right, right, right. And they're all, each, and every one, is a good program. Even the baby reading program. We had newborn's mothers come and they learn how to handle the babies and learn different-- oh my god, that was a good thing. The mothers would come and then you have the--it's just so incredible. It's so incredible. Even the job readiness, computer basic class. They have these, especially seniors, they will come, they would touch the screen. They used to be really scared to touch the screen. They would jump and then they would see [unclear]. Okay. It's okay. It's okay. It's okay. Just touch it, it's okay. You know, it's amazing how when they don't know how to use a computer to learning how to use a computer. I said come to the class and they do come cause I see them cause I used to be in a class too sometimes. I would ask about a question. So that was just amazing. Not knowing nothing to know something, you know what I'm saying? And that's a good thing. So, everybody always laugh and I said, I just don't have to flip. I would've never came off my flip, if I wasn't encouraged to come into the real world. I think that was very good. And like I said, I'm still learning. It's a thing in progress, but I've came a long way. I have, I have. And that's a good memory for me. And I'll always, always include Edwin in that because he was one of the people that really, really, really helped me. Him and [unclear]. And I appreciate that. [pause] It has the story time and picture book times for the little ones. [pause] I hope that was helpful.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=1369.0,1501.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/52","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nAmanda DeLisi: No, it was. That was really great.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=1501.0,1504.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/53","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nKim Austin: Good. Good. This is all new to me so I'm trying to remember, what's what. At the same time being nervous [laughter].\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=1504.0,1514.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/54","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nAmanda DeLisi: It's okay. Do you have any hopes for the future of the library? Anything that you want to see be done there?\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=1514.0,1525.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/55","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nKim Austin: Well, this branch is supposed to be eventually, in the upcoming years, is going to be renovated and I hope that the teen room gets--let me see, because we the teen room in one location and I think there should be just more computers for the teens, more programming for the teens. The teen program is pretty good here, but I think the team program is,--you know, because they're kind of challenging. To keep them off--keep them out of trouble, to keep them off the streets and stuff like that. I think the teen program is a program that'll always be a good program at any branch for the teens, you know?\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=1525.0,1588.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/56","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nKim Austin: And like I said, in a couple of years, I believe there's supposed to be a major renovation. So hopefully everything will be going forward and with the computer classes and with the computers. I think basically just that. It's just so many things, because that's hard to say because if things change. If the future changes, I just hope that the library keeps changing with the future. Bottom line. That's what I'm trying to say.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=1588.0,1627.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/57","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nAmanda DeLisi: Yeah. That makes a lot of sense.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=1627.0,1628.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/58","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nKim Austin: Yes. I just hope that--and I know they will. Of course. I know they will. So that's another thing. I'm trying to remember what else. I'm trying to remember what else. I think that's it. Yeah. I think I'm trying to remember all the programs and stuff that we have done. And like I told you my experience with Nick when he first started and when I first started, I didn't think the library was--I felt but like I said, I didn't even really know what the library was until I started working here. I didn't know what it had to offer. I didn't. I didn't know what it had to offer and it has everything. I would be totally lost without it. And I tell people. I always tell people, the library got so much to offer in this institution. I always say this place is like a god sent in a book. I can't explain it. But what I'm trying to say is that there's no other place like here. Where would I go? Where would you go to get information that you need. I mean where does a person go, but to the library? I don't know. Where would I go? I would be totally, I don't know. Where would I go? I mean, it's nothing like--okay, you can Google anything, but nothing like a book,\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=1628.0,1733.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/59","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nAmanda DeLisi: Yeah. That's true.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=1733.0,1733.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/60","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nKim Austin: There's nothing like a book [laughs]. It's nothing like a book, you know? So it's just the information is just here and you need it. It's just here. You know?\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=1733.0,1746.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/61","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nKim Austin: So I think I'm trying to think of something else. And is this a good experience? And I had amazing supervisors along the way. Managers, assistant managers, even staff. This is--this has been my life. This is 40 years of my life. I mean, this is, this has been my life. You know, this has been my life for 40 years. I know nothing else. I basically know nothing else, basically. This is--and I wouldn't give it up for nothing. I wouldn't have changed it. I wouldn't, I wouldn't have changed it. Not knowing what I know is here.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=1746.0,1792.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/62","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nAmanda DeLisi: Yeah. That's great.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=1792.0,1793.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/63","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nKim Austin: Yeah, I would have never changed it. It's just amazing. Amazing work. I mean, I remember we had the Councilman Jimmy Van Bramer. He's one of our community councilmen. And he used to come by when he has a certain program and come see how we doing and seeing what's what. So that was another good memory, a good memory of him always just coming to check up on us to see what's Woodside doing. Everything is--when he had his certain type of programs, he would definitely come in. When he had something going on, he would come in. And the staff appreciation events, which they have every couple of years according to how many years you've been in the system, that was--that's good. So, the vibe every day, there's always something good going on. Appreciation, the staff appreciation events. So that was another good thing. Basically, just everything is just here.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=1793.0,1881.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/64","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nKim Austin: I hope you edit it. You edit it good, Amanda.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=1881.0,1885.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/65","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nAmanda DeLisi: Yeah, I will. It'll be pretty authentic to everything that you're saying--\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=1885.0,1887.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/66","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nKim Austin: --oh thank you so much.Right. If you have an idea of what I'm trying to--cause I'm getting a little bit more comfortable than the beginning, you know? So I appreciate--when you edit it, will we get something to see where it's going to be at?\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=1887.0,1907.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/67","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nAmanda DeLisi: Yeah. I can send you all of the information if you'd like.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=1907.0,1916.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/68","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nKim Austin: Okay. Okay. Okay. That sounds good. That sounds good. And I will always have a place like when I see people and tell people what's here and what's going on with the library, even with the library cards. So many people never, oh my God. So many people never, like I said, just never knew what was here. You know, a beautiful English conversational group that we have. They used to come in until we closed. And the lady would--a guest showed them how--she was a nice lady to show them how to have certain type of how to write certain letters and how to the grammar. And, like I said, that program also people would come in and they wouldn't know what to do, you know? And I just find it amazing that when they, when they just leave, it's like a teacher being in this library. It's like a teacher to me, it's just like a teacher. It's just there's so many different clubs we have. Different, even with the material, all the arts. We used to go there and pick up things that the library needed for the arts and crafts and different things of that nature, you know. And that was a good thing that we also did within the branch, our managers and the children's librarians and stuff like that. Basically, that's what I remember.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=1916.0,2038.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/69","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nAmanda DeLisi: I think that's really great. [laughter] Is there anything else that you want to go back to, or that you'd like to share, or would you be comfortable kind of ending the interview on this note?\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=2038.0,2050.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/70","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nKim Austin: Okay. Then on the note that I would truly love to say that the library has taught me, I learned from, and still learning and will always be learning different things that they have to offer. It's like how do I end it? I will never stop coming here no matter what, at any branch. I love reading my urban fiction books, you know? So it's just certain things that I will never, ever, ever stop. I will never stop coming to the library no matter what, cause there's so much, there is so much here. It's so much that's here that has to offer and I'm sure the near future and they will always have something to offer that I will need to use. Even if it's the printer. Even if it's the printer, you still need to come to the library because some don't have access to that. Even to use a computer, a lot of people don't have access to certain things, you know? So I'll always come to the library for something. It was--it will. And that note, it will always be something that I will need here. And I'm sure it will be here. And if it wasn't here, I'm sure they will help me get what I need. And they will really help me get what I need.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=2050.0,2146.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/71","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nAmanda DeLisi: Yeah. I think that's great.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=2146.0,2147.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/72","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nKim Austin: Yes. And like I said, my managers, I could truly say have been so supportive. When I suggest something also that, I say, you know, maybe we should do it this way and I'll always give a reason why. Then they'll think about it. And if it's a good thing, they'll use it and if not, they won't. That's another thing that's really good with being approachable with your managers and your supervisors and stuff like that. It is really incredible because I never had a supervisor or manager that I didn't get along with. They were all, all of them were very good and in life you have to be a person has to be approachable. So they have really made me comfortable with that, being approached. Them being approachable themselves. And that's it.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=2147.0,2205.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/73","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nKim Austin: I'd really like to really say that with coming to age with the computer classes and stuff like that with the specialist. Yeah. I think that is so, so, so important because a lot of people don't have people to help them. So this place is--okay, where would you go, Amanda? In speaking, where would you go if you had a device and you needed help and you didn't have a family member, where would you go? And the first place I would say, well, they have that service at the library.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=2205.0,2249.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/74","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nAmanda DeLisi: I would probably say the library too.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=2249.0,2253.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/75","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nKim Austin: That's my main thing. That's why it's so important. Yup. Nobody--it's a lot of people that don't know certain things. And I always say go to the library, they have it. The people be shocked at what they have here. They really be shocked. [pause]\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=2253.0,2271.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/76","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nKim Austin: I hope that interview was good.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=2271.0,2274.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/77","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nAmanda DeLisi: It was. Thank you so much.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=2274.0,2275.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/78","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nKim Austin: Oh, thank you.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=2275.0,2277.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/79","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nAmanda DeLisi: And would you just be able to, they asked for--they might be making a video celebrating the anniversary and they just ask that everyone does a little \"Happy Anniversary, Queens Public Library\" shout out.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=2277.0,2290.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/80","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nKim Austin: I don't do videos. Do I have to?\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=2290.0,2292.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/81","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nAmanda DeLisi: It would just be your voice, but if you don't want to, you don't have.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=2292.0,2296.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/82","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nKim Austin: It could be--oh, because I don't even do social media. I don't feel comfortable. So I don't know.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=2296.0,2301.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/83","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nAmanda DeLisi: That's completely fine. You don't have to.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=2301.0,2303.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/84","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nKim Austin: Okay. That I hate, I hate social media. And that's another thing, social media with the library is excellent. It's very good. I don't do it personally, but I hear my colleagues or my nieces or my nephews and stuff like that. If something goes up with the day and technology with it, I think is really good.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=2303.0,2334.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/85","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nKim Austin: So I don't do it. Don't use that in the interview though. That part, even though I don't do it [laughter] but I always say it's real good. It's excellent. That is really good. That is better than good. I could truly say that. I just don't do it personally myself, but other than that. The social media of when something has to be seen or heard or whatever, it's really good because you know, a lot of the things they do in YouTube with the social media certain things, you know? Yes, that's really good. I know certain things that the library do provide a lot of social media, if I'm not mistaken. And that's a good thing though. That's an excellent thing. That's even though we were down, we had the virtual of the--not virtual, I can't think of the word. Can't think of it. I can't think of the word I'm trying to say. We were closed. They had a lot of--I can only think of the word social media--I can't think of that word though. I can't think of the word that I'm trying to remember, but that was it.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=2334.0,2423.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/86","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nAmanda DeLisi: Thank you so much [crosstalk]--\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=2423.0,2424.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/87","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nKim Austin: --[crosstalk] I hope it was good, Amanda\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=2424.0,2425.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/88","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nAmanda DeLisi: It was, it really was.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=2425.0,2427.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/89","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nKim Austin: Are you sure?\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=2427.0,2427.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/90","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nAmanda DeLisi: Mhm.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=2427.0,2429.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/91","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nKim Austin: Okay. Okay. This is my first interview ever in life.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=2429.0,2433.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/92","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nAmanda DeLisi: No, I think it was really good.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=2433.0,2436.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/93","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nKim Austin: Okay. [laughs] Thank you so much.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=2436.0,2439.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/94","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nAmanda DeLisi: Okay. Have a great day.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=2439.0,2441.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/95","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nKim Austin: Okay. You too.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=2441.0,2442.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/96","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nAmanda DeLisi: Bye.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=2442.0,2443.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392/transcript/30265/annotation/97","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nKim Austin: Bye. Bye.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40544/file/112392#t=2443.0,2277.432"}]}]}]}