{"@context":"http://iiif.io/api/presentation/3/context.json","id":"https://queenslibrary.aviaryplatform.com/iiif/319s17t666/manifest","type":"Manifest","label":{"en":["Manny Figueroa Oral History"]},"logo":"https://d9jk7wjtjpu5g.cloudfront.net/organizations/logo_images/000/000/010/original/Aviary_QPLlogo_192x192.png?1578574261","metadata":[{"label":{"en":["Description"]},"value":{"en":["\u003cp\u003e\u003cstrong\u003eSummary of Full Interview\u003c/strong\u003e\u003c/p\u003e\r\n\u003cp\u003e\u003cbr\u003eManny Figueroa is the Talent Development and Training Manager at Queens Public Library, where he facilitates training for staff on everything from technical developments to how to deal with a patron with mental health issues. In this interview Manny discusses his education and background as a teacher, his history working in libraries, and how that led to getting involved in training for library staff.\u003c/p\u003e\r\n\u003cp\u003e \u003c/p\u003e\r\n\u003cp\u003eManny talks about his role supporting staff in professional development, helping them resolve work issues, and how to help staff grow. He also discusses are how QPL has responded to the changing needs of its communities, support for New Americans, virtual programming in response to needs during the COVID-19 shut down, and what the roll is for libraries and librarians now and in the future as community hubs and centers for job training, health information, and more.\u003c/p\u003e"]}},{"label":{"en":["Rights Statement"]},"value":{"en":["\u003cp\u003eCC BY-NC-SA Contact digitalarchives@queenslibrary.org for research and reproduction requests.\u003c/p\u003e"]}},{"label":{"en":["Date"]},"value":{"en":["2021-04-09 (created)"]}},{"label":{"en":["Type"]},"value":{"en":["Video"]}},{"label":{"en":["Agent"]},"value":{"en":["Manuel \"Manny\" Figueroa (Interviewee)","Jill Anderson (Interviewer)"]}},{"label":{"en":["Source"]},"value":{"en":["Interview conducted as part of the Queens Public Library 125th Anniversary Project."]}},{"label":{"en":["Language"]},"value":{"en":["English"]}}],"summary":{"en":["\u003cp\u003e\u003cstrong\u003eSummary of Full Interview\u003c/strong\u003e\u003c/p\u003e\r\n\u003cp\u003e\u003cbr /\u003eManny Figueroa is the Talent Development and Training Manager at Queens Public Library, where he facilitates training for staff on everything from technical developments to how to deal with a patron with mental health issues. In this interview Manny discusses his education and background as a teacher, his history working in libraries, and how that led to getting involved in training for library staff.\u003c/p\u003e\r\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\r\n\u003cp\u003eManny talks about his role supporting staff in professional development, helping them resolve work issues, and how to help staff grow. He also discusses are how QPL has responded to the changing needs of its communities, support for New Americans, virtual programming in response to needs during the COVID-19 shut down, and what the roll is for libraries and librarians now and in the future as community hubs and centers for job training, health information, and more.\u003c/p\u003e"]},"requiredStatement":{"label":{"en":["Attribution"]},"value":{"en":["\u003cp\u003eCC BY-NC-SA\u0026nbsp;Contact digitalarchives@queenslibrary.org for research and reproduction requests.\u003c/p\u003e"]}},"provider":[{"id":"https://queenslibrary.aviaryplatform.com/aboutus","type":"Agent","label":{"en":["Queens Public Library"]},"homepage":[{"id":"https://queenslibrary.aviaryplatform.com/","type":"Text","label":{"en":["Queens Public Library"]},"format":"text/html"}],"logo":[{"id":"https://d9jk7wjtjpu5g.cloudfront.net/organizations/logo_images/000/000/010/original/Aviary_QPLlogo_192x192.png?1578574261","type":"Image"}]}],"thumbnail":[{"id":"https://d9jk7wjtjpu5g.cloudfront.net/collection_resource_files/thumbnails/000/112/217/small/Screenshot_%2876%29.png?1620834841","type":"Image","format":"image/png"}],"items":[{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217","type":"Canvas","label":{"en":["Media File 1 of 1 - Manny_interview_for_Queens_Memory_and_QPL125_Trim.mp4"]},"duration":2087.0333,"width":640,"height":360,"thumbnail":[{"id":"https://d9jk7wjtjpu5g.cloudfront.net/collection_resource_files/thumbnails/000/112/217/small/Screenshot_%2876%29.png?1620834841","type":"Image","format":"image/png"}],"items":[{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/content/1","type":"AnnotationPage","items":[{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/content/1/annotation/1","type":"Annotation","motivation":"painting","body":{"id":"https://aviary-p-queenslibrary.s3.wasabisys.com/collection_resource_files/resource_files/000/112/217/original/Manny_interview_for_Queens_Memory_and_QPL125_Trim.mp4?1620136445","type":"Video","format":"video/mp4","duration":2087.0333,"width":640,"height":360},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217","metadata":[]}]}],"annotations":[{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263","type":"AnnotationPage","label":{"en":["Full Transcript [Transcript]"]},"items":[{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263/annotation/1","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nJill Anderson: Okay. My name is Jill Anderson. I'm interviewing Manny Figueroa on 4/9/2021. By making this recording, we both consent to the use of our names, voices, images, and likeness by the Queens Public Library. Understanding that this recording will be the property of the library and will be used in connection with the promotion and marketing of the library, its programs and services will not be sold by the library in any way. We understand that we will not receive compensation and agree to hold the library harmless from any claim arising from use of this interview and recording. So Manny, when I attended that Tuesday training where -- what is her name from Queens Memory,\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217#t=0.0,47.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263/annotation/2","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nManny Figueroa: Natalie.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217#t=47.0,48.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263/annotation/3","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nJill Anderson: Natalie, thank you. Yes. When Natalie was interviewing Dennis (Dennis M. Walcott, President/CEO at Queens Borough Public Library), I just immediately thought of you and I felt like you'd be such a wealth of information because you interact with so many librarians - like doing the training that you do.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217#t=48.0,63.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263/annotation/4","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nJill Anderson: And then also you have such a wide breadth of understanding, what librarianship can be and what a library could do. So for example, when you and I worked together to do that training about, mental health, kind of mental health first aid, when you're on customer service and you're working with someone and you're wondering, well, how do I deal with the situation if they have a mental health issue and someone at first might not think, well, why would a librarian, you know, why, what does it have to do with libraries? Maybe someone would think that, but I feel like you schedule so many different training opportunities that touch on so many different points and you see the relevance that they have to libraries as a community service organization and also as like a media organization. So I just immediately thought of you. And as soon as that Dennis interview was done, I emailed you and said, Hey, we should interview you - and you agreed to do it.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217#t=63.0,123.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263/annotation/5","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nManny Figueroa: Sure, for sure. I mean, well thank you for, for thinking that way. And I'm honored that you feel that way. I have been working with the library for a while, and even before I came to the Queens Public Library, I was working in libraries since 1994 when I started at the New York Public Library. So, I started off as a young adult librarian trainee. So a lot of different experiences with the library and I'm not even counting that before I decided that that was going to be my career. I was already working part-time at my library when I was going to college.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217#t=123.0,159.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263/annotation/6","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nJill Anderson: What did you go to college for?\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217#t=159.0,161.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263/annotation/7","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nManny Figueroa: Well, I was at Hunter college and I was a sociology major and I was thinking of becoming a teacher, so I had an education minor, and taught for a few years before I discovered that what I really needed to do was something else.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217#t=161.0,176.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263/annotation/8","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nJill Anderson: Yeah. Yeah. And so did you straight from like why a young adult librarianship into this more, I guess, would you call what you do? I think of what you do as like training and providing information to librarians, but maybe you think of it differently.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217#t=176.0,196.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263/annotation/9","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nManny Figueroa: Yeah. Well, let me, let me tell you a little bit about that and how that happened. You know, I, I started off as a young adult library and I always liked working with teens. I think the reason why I decided to become a librarian is because I enjoy helping people. I enjoy helping people learn and get information and that's why I first decided that I wanted to be a teacher, but then I made the transition from a teacher to a young adult librarian because I felt that that was a better use of my personality and the way that I am. I'm not a very good disciplinarian. I hate having to try to keep kids in control all day, but I do enjoy the interaction and I do enjoy seeing their faces when they discover something new or when they read a book that really hit home, you know, or just come to a program that really made a difference for them.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217#t=196.0,245.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263/annotation/10","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nManny Figueroa: And to see those reactions for me, they're very gratifying. They've always been very gratifying through the years. You know, I also realized that I had some very good skills at working with other people. My people skills are very, very working with others, supervising, managing and also I have this weird talent, if you will, that when chaos is all around, I can sort of remain calm. Yeah, well, so all of that to say that I eventually became an assistant manager and then a manager at a library. And then eventually I was the district librarian for a whole district of the Northern part of Manhattan Public Library. So when I came here, I was actually responsible for 20 branches and I was working with those managers. And again, the richest part of what I was doing was working with these managers to ensure that they really received the skills that they needed, the tools that they needed to be able to work with their staff, to be able to work with the public, to be able to be great representatives of the communities that they served.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217#t=245.0,320.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263/annotation/11","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nManny Figueroa: And again, just seeing them grow and seeing them have their triumphs was something that was gratifying to me. But you know, with a lot of people at a certain time in your career, you can start to experience a little bit of, a bit of burnout. You get stressed, there are frustrations. And there came a time when I needed to change and someone, um, actually it was Tracy, Tracy Hall. Who's now the executive director of ALA, she was my boss - well, she became my boss. She was heading a department, was overseeing training for staff. And she asked me if I would be interested in applying for the position because she felt that I would be a really good fit for it.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217#t=320.0,368.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263/annotation/12","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nJill Anderson: How did you, you knew her, how did you know her at the time?\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217#t=368.0,371.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263/annotation/13","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nManny Figueroa: I knew her at the time her office was down the hall and I would step into her office. We worked a lot in, in a lot of different there were a lot of different initiatives that the library was undertaking, to try to -- the strategic initiatives that came out back in, I believe it was 2013, 2014. She was very much involved with that and how a lot of conversations with people throughout the organization. And we often had a lot of discussions about some of these things, and at the time we didn't have a training department, so I was kind of already doing, and I enjoyed, when I had meetings with the other facilitators. And when we talked about some of the upcoming training, and I always felt like that was the one place in my job that I really felt was gratifying, and that I really felt here is something that we're getting done.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217#t=371.0,421.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263/annotation/14","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nManny Figueroa: I kind of, I guess I had those conversations with her and she felt that I was a good fit for this. So I transitioned into, you know, doing training for staff, and really it's about professional development, because I don't just coordinate what training is made available to staff, and choosing what would be a good course for someone to take if they were in need of certain skills. But also professional development in the sense of coaching, coaching staff, when they are seeking promotions. I do a lot of that actually. And then I also work with staff that are having issues at work. Because of the fact that I've been at Queens Public Library for a while a lot of staff have gotten to know me and they feel that they can come to me when there's any issue. And I'm sort of good at not taking any sides and sort of figuring out let's resolve this because ultimately what we want is the end product to be something that is satisfactory to everyone. You know? So it's not just about, you know, how do we resolve this problem for you, but how do we resolve this problem in terms of your working relationship with whoever you're working with.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217#t=421.0,488.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263/annotation/15","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nJill Anderson: Right. Otherwise it'll just crop up again.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217#t=488.0,490.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263/annotation/16","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nManny Figueroa: Yeah, yeah, exactly.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217#t=490.0,492.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263/annotation/17","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nJill Anderson: Um, you had mentioned that you're a good people person, or you have good people skills, which is absolutely true. And another person on your team, Tracy Graham is the same way you guys both have such just like delightful people skills. That's great to be around.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217#t=492.0,509.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263/annotation/18","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nManny Figueroa: Thank you. Yeah. Yeah. She's great. Yeah.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217#t=509.0,514.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263/annotation/19","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nJill Anderson: Um, so there are a couple of questions that the library kind of Queens memory kind of suggested that we ask people and I'd love to ask you them. So if I start with question one, how have you contributed to the work of Queens Public Library?\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217#t=514.0,532.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263/annotation/20","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nManny Figueroa: Well, I think that my main contribution at Queens Public Library has been working with, with staff at different levels and just being there for them, allowing them to grow professionally allowing them to make their mistakes. I've learned from them. It's okay to make a mistake. And that's what a lot of people don't realize. And often when, when a staff member will approach me, it's because they're already in the weeds. And, you know, the first thing I do is like, well, you know nobody's been killed. You know, everything is still going on. No major harm caused let's see how we can get out of this. And let's, let's, let's think about it. And you know, look at the worst case scenario, best case scenario and just, you know, what steps we can take to sort of rectify the situation.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217#t=532.0,583.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263/annotation/21","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nManny Figueroa: Um, so I think that my biggest contribution is just being there for staff, for the staff, for different staff members to, um, help them in their, in their growth, help them in their career growth, in their career paths, helping them to see, you know, what how they can go forward in, in their career. I'm often asked I'm often approached by staff members who are interested in going for a position, but they're not really, really sure. And I don't know why I get this question a lot, but on a number of occasions, staff members have approached me and said, Hey, I saw that this position was open and I was thinking about it, but you know, I've heard some things and I just want to go over it with you and see what you think. So I think that because of the fact that \"A\" I am very candid, but I'm also -- like anything that I, any conversation that I have with a staff member it's between me and that staff member.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217#t=583.0,641.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263/annotation/22","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nManny Figueroa: So they can feel free to really express what their hesitations are, what they have heard from others, you know? And I always tell them, tell them, don't tell me who told you, but you can feel free to tell me like, you know, this is what I heard about that manager or this person or this location. But ultimately you know, I, I try to have them think through the scenario and say, you know, see if they think that this is something that they can work with or if and if they decided to go for it and then really felt unhappy there, would it be something that they can change by position or transferring to another location? There are other options that could be available and they need to see that as well, but just, just there for professional development for, for staff.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217#t=641.0,691.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263/annotation/23","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nJill Anderson: Yeah, that sounds great. I love, I love that idea of Queens library providing a resource in another staff member for kind of openness and transparency and like straight talk and candidness about your own growth within the organization. I love that. I didn't really realize you did that aspect of it, so that's really cool. Yeah. Yeah. Um, how has Queens Public Library responded to changing needs that you have witnessed in our communities?\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217#t=691.0,728.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263/annotation/24","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nManny Figueroa: Well, let me start off by saying that the Queens Public Library has been very quick to, to respond, to changes in demographics, respond to changes in what's going on in the communities that are served here in Queens. And as you know, Queens is one of the most diverse areas of the world. And oh gosh, I should know how long the New Americans program has been around. I believe they started in the seventies or possibly even before that. But the New Americans program that was initiated because of the need to serve immigrants as you know, they're, you know, about half of the population of Queens was born outside of - was born outside of the United States, not outside of Queens, outside of the United States, big difference there. And so you know there was a real need there.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217#t=728.0,777.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263/annotation/25","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nManny Figueroa: And the New Americans program is really has been doing a stellar job at meeting those needs to the point where, you know, whenever I go to a conference, people are asking me about the New Americans program and I always have to refer them to the people who are involved with that program. I don't have all the information, but it's great to know that that's one of the ways that people have heard about the Queens Public Library, but even as times have changed. And for example bridging the digital divide. And let me give you that example a lot of our communities, especially in Southeast Queens do not have access to WiFi. They may or may not have computers at home or laptops. In many homes, I'm sure a cell phone, a smartphone would be the only device that they even have.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217#t=777.0,825.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263/annotation/26","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nManny Figueroa: And they don't necessarily have, um, you know, WiFi. And even in the beginning of when people started having cell phones, you know, you needed to buy the data and often you have limited data. So it wasn't like your work on the cell phone. So that being said we had a program at the Queens Public Library that I was involved with setting this up and and making sure that our staff was trained to work with the people who are going to give it out. But we started to give hotspots, we started to land hotspots. And we were focusing in, on those areas of Queens where people did not have as much access to WiFi. All of that information is available. So you can easily see where, you know, what, what percentage of homes, what percentage of households do not have access to WiFi?\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217#t=825.0,875.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263/annotation/27","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nManny Figueroa: So that was a really, really good program. If I'm not mistaken, I believe T-Mobile was partnering with us in that, that initiative. And that was a very successful initiative. There would be lent out for six months and then they could be renewed. I'm sure you could find the statistics, but we, it was really, I think it made a difference for a lot of people. And as time has passed has gone by, you know, there are other I believe yes, I'm pretty sure we had, we were, we were also lending not laptops. Not Chrome books. I forget which, I think they were Samsung galaxy tablets. Oh, okay. We were lending tablets. I was looking for the word tablet. We weren't actually lending tablets at one point. So a combination of getting a tablet and getting a hotspot world of difference for, you know, for our family where people needed to access it, you know, homework, how information maybe they didn't have the, the availability or, or the time to be able to go to the library and look up this information and get the help they could do it from home now.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217#t=875.0,946.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263/annotation/28","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nManny Figueroa: And it was, you know, it was something that we were making possible. So that's definitely one way we responded. And most recently with the pandemic, just reaching out to our communities and we've been doing a lot of that on a virtual platform now. One of the things that somebody asked me recently about that, because we're doing a lot of programs online, but not everybody has access to that. So that is still, that is still a question. I mean, yes, a lot of people now can access that and a lot of people are able to still benefit from these programs. But you know, we also have to find ways of reaching our communities who don't have access. There still is a problem there. But I think the library is coming around to dealing with that.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217#t=946.0,987.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263/annotation/29","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nManny Figueroa: I know that in phase, in the next phase of opening libraries, there's a lot of thought given to being able to provide access to computers and that's prioritized for obvious reasons. right now it's just basically grab and go. But that next phase is super important to reach out to these communities that don't have that access. And the fact that the library is actually thinking of that and they know full well that this is a real need in many parts of Queens. And that's just, that just demonstrates the fact that Queens Public Library has always responded to, to the communities they serve\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217#t=987.0,1024.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263/annotation/30","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nJill Anderson: Your answer to this question made me think of you and I had discussed in the past. I was right before COVID. I don't know if you remember this discussion, but I was asking you about that help. You told me about that organization, like helping hands, Helping Hearts and Hands. Yes. And I think I was looking into going to Puerto Rico because of hurricane Maria and they had their library there had been devastated. And, I, it just got me thinking about like, when a library serves its community, do you think that that will look different depending on the community? Or do you think most libraries will probably end up being kind of the same thing across the nation or the world? What do you think?\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217#t=1024.0,1070.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263/annotation/31","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nManny Figueroa: Well, I think there's some basics, so yes, all libraries serve to provide information to people. And it goes beyond, you know, a Google search. Anyone can do a Google search with any device from any place. The difference is that, you know, with people who librarians and other library staff who are trained not only to work with the public, but also they're trained on, on how to look at information and determine determined if it's valid information, if it's authoritative, is, is this acceptable? Is this a source? Is this a reliable source? And I think that's where we come in to help people put things together. And, in an age where there's a lot of disinformation and misinformation, we have to be careful with that. And, and I think people value libraries and have faith that we're giving them good information. They trust us. There's a huge, there's a high level of trust with libraries. So we have to maintain that trust and, and the reason, and the way to do it is by, you know, as people come into the library, we're helping them, not only to access that information, but also that information is valid. That information is authoritative and they know it. And that's pretty common everywhere, but I think that it's also going to look different. You can't have cookie cutter libraries, even in a borough like Queens, from community to community, what services are being provided, what programs are being provided, and how you interact with staff, what skills the staff is trained to have. That's all gonna, that has to be different from one community to the next, because every community is slightly different and has different needs, you know, and the trick is being able to understand what those needs are, discover what those needs are, but then how do you respond to those needs and do you have the skill set necessary to respond to those needs?\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217#t=1070.0,1187.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263/annotation/32","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nManny Figueroa: One quick example of that is like, if you have a new community coming in, that speaks a particular language and no one on your staff speaks that language. Now you have a challenge there that you have to figure out, how are we going to resolve this? How are we going to be able to communicate more effectively with that community? But I, and one last thing I want to say about this though, is that libraries constantly have to evolve and change and constantly have to figure out ways to remain relevant to the communities that they serve. And I think one way that we did this in more recent times is providing programs that go beyond just like reading aloud and the typical traditional programs - to have more like programs where we're getting training for people to be able to explore career changes, you know? So for example, I believe there's OSHA training that you can get at libraries. Um, there's technology training you can get, and there's like, you know, I'm trying to think of that program and with, with, as a program computer technology program that we offer a lot in our, at the JBA and I forget what it's called, but we offer it and, and, and I'm, I'm seeing it a lot out there, but I don't, I'm not a tech very tech savvy, but the fact that\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217#t=1187.0,1269.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263/annotation/33","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nJill Anderson: Are you talking about the new Python class\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217#t=1269.0,1272.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263/annotation/34","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nManny Figueroa: Python? Yes, yes. That, and I was like, wow, because I've been seeing, I honestly, I'm not that tech savvy, so I don't understand how it works, but I do know that it seems to be something that everybody wants to learn. Now, the fact that we are offering it, you know, um, the fact that, you know, on a lot of weeknights when I would leave my office and often I was leaving my office at six o'clock, seven o'clock, eight o'clock in the evening. And I would walk down downstairs to where the public floor was. And right there on the floor, there would be an event, a musical event or any kind of event. It could be pretty much anything, but a lot of them were musical events, cultural events, informational events. And they were right there on the floor with an audience. Um, and it was wonderful to be able to see that people were coming to the library to get other needs fulfilled, you know, just to be able to sit down and watch a concert, to be able to sit down and watch a local elected official talk about a new program that was coming to the community, you know?\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217#t=1272.0,1331.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263/annotation/35","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nManny Figueroa: So the library has had to reinvent itself so that people still have a reason to come through the doors because now, you know, you can stay home and use a device and get information on Google and your gut, and you're done, you know, you could download, you can download an ebook and you're done. So why do I need to go to the library? It would be the good question. Well, because we're a community center because we're providing a lot of information because we're providing a way for community to come together, to enjoy these events, you know, because it's different, you know, at home watching, watching a concert online, or, you know, from going to the library, you know, a lot of people can't afford to go to a live concert, but you have this person who is a musician who's coming to the library, providing a program for free. Sometimes that's the only opportunity people have to see such an event. So I think that's just a wonderful way that the library has changed and met the needs of the community and really remained relevant.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217#t=1331.0,1385.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263/annotation/36","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nJill Anderson: And I think it also speaks to like the quality of the kind of staff training and staff development that you're a part of. And also, I think within librarianship, there is a tendency, a tendency to hire like a wide skill set or, or at least an acceptance of that an interest in hiring a wide skill set. And so you, and I don't really understand what Python is, but there are librarians who work for Queens library who do, and like, you will be kind of a subject expert in something else. And I'll be a subject expert in like LGBTQ romance, you know? And so we can all have that in the library. And I know who's doing that and train each other on that and share those kinds of expertise. Next question, can you share a story of the library having a positive impact on someone's life?\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217#t=1385.0,1447.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263/annotation/37","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nManny Figueroa: Wow. 27 years working in libraries, I've heard so many wonderful stories, you know, of people who came to the library and, and it changed their life because it helped them, you know, to do better in school or, or involved in a program. And they were trained and able to go to I've had people tell me, you know, how they landed jobs, because they were able to get training from the library, and in more recent times because I've worked with staff, my stories are more staff oriented, so sure. But just to have somebody come back and say, Hey, you know, because of your coaching, it did make a difference. And I did get, I'm just going to give you one story. There was a person in the library who was constantly going up for a promotion constantly going to interviews and kept not getting them, despite the fact that on paper, everything looked great.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217#t=1447.0,1506.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263/annotation/38","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nManny Figueroa: I was actually on a panel or two before I started doing training where I witnessed the person's interviewing skills and knew kind of what they needed to fix which kind of made my coaching job easier. Although sometimes just spending an hour with a person asking them questions, you could quickly evaluate that. So I would have, I would have obtained that information either way, but that person came to me and said, I'm, you know, I'm, I keep going for these jobs and I'm not getting them. I really want this job. I want you to help me. I want you to coach me. So I sat with the person and I did a mock interview with them already knowing what I already knew, and they did what they always do in their interviews. And then at the end of it, I was able to give them concrete examples, because I just interviewed you and you just did this and this and this, you know?\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217#t=1506.0,1560.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263/annotation/39","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nManny Figueroa: And so, I don't want to give too much information because I don't want it to reveal who that person is, but by the end of it, the person understood certain things that I just give you one, the person would often give long-winded answers to questions. Perhaps I'm doing that now. I don't know, giving these long-winded answers to questions. And when you're at an interview yes, you want to give complete information, but you want to be concise and direct. And to the point, and this person would go off on tangents and just tell us, give a lot more information than they really needed to. So I just said, you have to watch, you know, that you're answering the question that was posed. But keeping it short and sweet. Yes, you want to answer it fully and you want to make sure that they understand, you know, to the point where they understand that you have that skill set or that you would handle that situation as it should be handled or whatever the case may be. You want to prove your point, but if you are looking around and making eye contact, you will notice at one point that everyone has put their pen down and is no longer taking it.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217#t=1560.0,1634.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263/annotation/40","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nJill Anderson: Yeah.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217#t=1634.0,1637.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263/annotation/41","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nManny Figueroa: Cue that you've already spoken too much. So you need to just end it right there. And, and the thing is that this person was constantly going to interviews and people would just, at one point just stop writing and the person would go on and on and on. So, so that little piece of advice, along with a few other things, um, you know, she was able to come back and say to me, Hey, guess what? I got the job. And I was very happy for her. And she said, exactly what you told me. And it worked fantastic.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217#t=1637.0,1671.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263/annotation/42","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nJill Anderson: That is - that's great. And I'm going to remember that advice. I actually, I did notice that I was on a job interview like a year ago, and I noticed that they all had all stopped writing and I said, Oh, done, cut that off. Okay. What are your hopes for the future of Queens Public Library?\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217#t=1671.0,1695.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263/annotation/43","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nManny Figueroa: Well, my immediate hope is that we're able to open our doors and welcome everyone in, like before I'm thinking with that. I also hope that we're able to learn from these experiences that we've had most recently, and that we start doing things a little bit differently. Keeping in mind that, yeah, the pandemic may, may subside and the coronavirus may go away, but we still have to take care of each other. And we still have to be cognizant of the fact that, you know, germs and disease and viruses and all of these things are all around us all the time, you know? So just reminding people to wash their hands, maybe it would be a good idea if during flu season, if we all wore masks, um, just making sure that, you know, people are keeping a little bit more distance and just being aware you know, that, that having so many people in a small space, you know, there's a lot going on in the air, you know, and something as simple as you know, the flu or a cold can easily spread.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217#t=1695.0,1761.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263/annotation/44","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nManny Figueroa: So I think we need to take care of each other a little bit more. And so my hope is that we can do that, but my, I also hope that we can continue to provide services for those that can't get those services otherwise. And that we try to work with issues of equity and social justice so that people can truly feel, um, that the libraries are a safe space and that libraries advocate for them and are there for them. You know, I think that it's hard sometimes because, you know, we always focus on the differences, and there's always this fear that someone's coming to take away what you have, you know, and I think a lot of the problems with equity in society have to do with people feel that if somebody else gets a bigger slice of the pie, you get less, you know, and if you look at it that way, yeah, that's, what's going to be problems.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217#t=1761.0,1817.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263/annotation/45","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nManny Figueroa: But I think if we if the library provides a space where people can come together, have a better understanding and have a place where they can not only feel safe, but where they can have these discussions and talk and learn from each other. And if people could come together, people with different backgrounds and different experiences in life can hear about each other's experiences in life, and maybe that can be a way to sort of open minds. And that's where I really, I I'd like to see the library go where, you know, they're opening minds and creating this, this opportunity for people.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217#t=1817.0,1854.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263/annotation/46","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nJill Anderson: Have you heard of these concepts called human libraries?\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217#t=1854.0,1858.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263/annotation/47","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nManny Figueroa: I have but I haven't seen them in action, but I have heard of them. I think they're an interesting idea. I'm not sure how they would work, with social distancing and all that, but I think that, that, but I think that things will get better - there'll still be opportunities to have programs like that. As programs, I think they're good, to have people come together and share their stories and opportunities and having programs that are around that idea would be, I think, fascinating and interesting.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217#t=1858.0,1894.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263/annotation/48","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nJill Anderson: Yeah. All right. Final question. Is there anything else you would like to share?\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217#t=1894.0,1903.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263/annotation/49","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nManny Figueroa: I've been working at the Queens Public Library now for 13 years, and in that time, it's, it's been a real learning experience in terms of getting to know people from all walks of life, from all experiences, and to be able to share in, and especially, I think because of the recent times and all that we've been going through in society to be able to have those discussions and talk about social justice and talk about, you know diversity and inclusion and equity, I'm glad that's happening. And I just, I feel we, we really need to continue down that road. And I'm very proud to be in an organization that really puts that at the top. I'm currently a member of the presidential commission on racial equity. Yes, the presidential commission on racial equity and as a member of that very important committee we're trying our best to do a lot of work to make a more equitable, um, organization where all employees have the same opportunities and are able to rise. And I think that, you know, if everyone has the same opportunity to really elevate themselves and rise, we all benefit from that.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217#t=1903.0,1992.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263/annotation/50","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nJill Anderson: I completely agree. And I've worked at a couple of different library systems, and I do think Queens library, as far as hiring and promotion of people from all different backgrounds, I do think Queens Public Library does it better than any library I've ever been a part of, but always, of course there's more to do, but I also appreciate that the library has that at top of mind.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217#t=1992.0,2020.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263/annotation/51","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nManny Figueroa: Yeah. Most definitely. And the day that you say my job is done, is a bad day because there's always room for improvement and there's always room for growth.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217#t=2020.0,2030.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263/annotation/52","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nJill Anderson: That's actually right. Absolutely. Okay. Could you include an anniversary shout out by saying happy anniversary Queens Public Library, and then they'll use your voice.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217#t=2030.0,2040.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263/annotation/53","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nManny Figueroa: Oh, sure. Happy Anniversary Queens Public Library.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217#t=2040.0,2045.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263/annotation/54","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nJill Anderson: Great. Okay. So I'm going to stop the recording and then I'll upload it to the Queens memory site, which is Queens live.org/ 125 stories. And it's 125, because this is in celebration of our 125th anniversary as a library. And so I want to thank you so much for meeting with me and thank you for answering the questions and sharing all your wonderful insights and thoughts on librarianship and Queens Public Library.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217#t=2045.0,2074.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263/annotation/55","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nManny Figueroa: Thank you. Thank you, Jill.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217#t=2074.0,2076.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263/annotation/56","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nJill Anderson: Yeah - And I will see you sometime, maybe next Tuesday.\n\n","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217#t=2076.0,2080.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217/transcript/30263/annotation/57","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"\nManny Figueroa: Yes. Hopefully I'll see you next Tuesday. Great. Okay. Have a good weekend. Bye, bye.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/40540/file/112217#t=2080.0,2087.0333"}]}]}]}