{"@context":"http://iiif.io/api/presentation/3/context.json","id":"https://queenslibrary.aviaryplatform.com/iiif/0r9m32pg9b/manifest","type":"Manifest","label":{"en":["Madlyn Schneider Oral History"]},"logo":"https://d9jk7wjtjpu5g.cloudfront.net/organizations/logo_images/000/000/010/original/Aviary_QPLlogo_192x192.png?1578574261","metadata":[{"label":{"en":["Description"]},"value":{"en":["\u003cp\u003e\u003cstrong\u003eSummary of Full Interview\u003c/strong\u003e\u003c/p\u003e\r\n\u003cp\u003eMadlyn Schneider serves as Coodinator of Older Adult Services at Queens Public Library. In this interview, Schneider reflects on working at Queens Public Library since 1984 in various roles and locations, then details her work in growing Queens Public Library's Mail-A-Book service for homebound people. Schneider highlights how the service has expanded from direct delivery of books to include a full calendar of public programs, particularly for homebound older adults, that promote creative aging through engagement in art activities, provide opportunities for socializing to combat feelings of isolation and loneliness, and connect participants to health and social service resources. Schneider also discusses the use of virtual programs (conducted via teleconferencing) before and during the COVID-19 pandemic, plus her hopes to expand older adult services to better serve non-English speakers.\u003c/p\u003e"]}},{"label":{"en":["Rights Statement"]},"value":{"en":["\u003cp\u003eCC BY-NC-SA Contact digitalarchives@queenslibrary.org for research and reproduction requests.\u003c/p\u003e"]}},{"label":{"en":["Source Metadata URI"]},"value":{"en":["http://digitalarchives.queenslibrary.org/search/browse/41654"]}},{"label":{"en":["Date"]},"value":{"en":["2022-03-30 (created)"]}},{"label":{"en":["Tags"]},"value":{"en":["Queens College Alumni"]}},{"label":{"en":["Type"]},"value":{"en":["Video"]}},{"label":{"en":["Agent"]},"value":{"en":["Madlyn Schneider (Interviewee)","Nicholas Verboys (Interviewer)"]}},{"label":{"en":["Source"]},"value":{"en":["Interview conducted as part of the Queens Public Library 125th Anniversary Project."]}},{"label":{"en":["Coverage"]},"value":{"en":["1970s-2022 (temporal)","Queens Village, Bay Terrace, Flushing, and Sunnyside, Queens, NY (spatial)"]}},{"label":{"en":["Language"]},"value":{"en":["English"]}}],"summary":{"en":["\u003cp\u003e\u003cstrong\u003eSummary of Full Interview\u003c/strong\u003e\u003c/p\u003e\r\n\u003cp\u003eMadlyn Schneider serves as Coodinator of Older Adult Services at Queens Public Library. In this interview, Schneider reflects on working at Queens Public Library since 1984 in various roles and locations, then details her work in growing Queens Public Library's Mail-A-Book service for homebound people. Schneider highlights how the service has expanded from direct delivery of books to include a full calendar of public programs, particularly for homebound older adults, that promote creative aging through engagement in art activities, provide opportunities for socializing to combat feelings of isolation and loneliness, and connect participants to health and social service resources. Schneider also discusses the use of virtual programs (conducted via teleconferencing) before and during the COVID-19 pandemic, plus her hopes to expand older adult services to better serve non-English speakers.\u003c/p\u003e"]},"requiredStatement":{"label":{"en":["Attribution"]},"value":{"en":["\u003cp\u003eCC BY-NC-SA Contact digitalarchives@queenslibrary.org for research and reproduction requests.\u003c/p\u003e"]}},"provider":[{"id":"https://queenslibrary.aviaryplatform.com/aboutus","type":"Agent","label":{"en":["Queens Public Library"]},"homepage":[{"id":"https://queenslibrary.aviaryplatform.com/","type":"Text","label":{"en":["Queens Public Library"]},"format":"text/html"}],"logo":[{"id":"https://d9jk7wjtjpu5g.cloudfront.net/organizations/logo_images/000/000/010/original/Aviary_QPLlogo_192x192.png?1578574261","type":"Image"}]}],"thumbnail":[{"id":"https://d9jk7wjtjpu5g.cloudfront.net/collection_resource_files/thumbnails/000/210/275/small/thumbnail_210275_1698335294.jpg?1698320913","type":"Image","format":"image/jpeg"}],"items":[{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275","type":"Canvas","label":{"en":["Media File 1 of 1 - QPL125_Oral_History_Interview-_Madlyn_Schneider.mp4"]},"duration":2590.129,"width":640,"height":360,"thumbnail":[{"id":"https://d9jk7wjtjpu5g.cloudfront.net/collection_resource_files/thumbnails/000/210/275/small/thumbnail_210275_1698335294.jpg?1698320913","type":"Image","format":"image/jpeg"}],"items":[{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/content/1","type":"AnnotationPage","items":[{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/content/1/annotation/1","type":"Annotation","motivation":"painting","body":{"id":"https://aviary-p-queenslibrary.s3.wasabisys.com/collection_resource_files/resource_files/000/210/275/original/QPL125_Oral_History_Interview-_Madlyn_Schneider.mp4?1698334875","type":"Video","format":"video/mp4","duration":2590.129,"width":640,"height":360},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275","metadata":[]}]}],"annotations":[{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356","type":"AnnotationPage","label":{"en":["Full Transcript [Transcript]"]},"items":[{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/1","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Nicholas Verboys: My name is Nicholas Verboys and I'm interviewing Madlyn Schneider on March 30th, 2022. By making this recording we both consent to the use of our names, voices, images, and likeness by the Queens Public Library, understanding that this recording will be the property of the library and will be used in connection with the promotion and marketing of the library and its programs and services. It will not be sold by the library in any way. We understand that we will not receive compensation, and agree to hold the library harmless from any claim arising from the use of this interview and recording.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=1.0,39.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/2","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Nicholas Verboys: Okay. To start can you please briefly tell me about yourself and how you began working in the Library and Informational Science field?","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=39.0,52.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/3","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: Sure. I-- actually, in the seventies way before you were born, I went to Hofstra University and I was an English major and I was an Art History minor. At the time in the seventies, it was very hard to find a teacher job, which was my first choice. Teachers were being excessed from schools. They were reducing the workforce, and so I had a mentor and she suggested why don't you look into librarianship, very similar background to a teacher. So I did do that; I went to Queens College for my Master's and I worked as a librarian for a private company for about four years. I also worked at Columbia University for four years.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=52.0,111.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/4","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: The one library before coming to Queens Public Library was very specialized. They repaired aircraft. It's totally different from the job that I had.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=111.0,125.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/5","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Nicholas Verboys: Yes [laughs]","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=125.0,125.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/6","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: Yes, so basically it was making sure that all of the literature was up to date so that the maintenance workers could repair aircraft properly with the right specifications. Too specialized for me and I was looking around for another job that would better match my interests as an English major and Art History major. Just-- Queens Library was posting I think in Newsday, I don't think Newsday's around anymore, but I think in Newsday that they were looking for librarians, and so I applied and in 1984 I started with Queens Library at the Bay Terrace Branch as a General Librarian.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=125.0,178.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/7","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: I moved around quite a bit. In each location I worked in, and there's 60 plus Branches in Queens, I had some really fabulous experiences working with librarians, managers and coworkers that really kind of brought me up. I-- Baby Librarians we used to call us when we started.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=178.0,204.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/8","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: So Bay Terrace for two years, and then I worked at the Flushing Library for a couple years, and that gave me quite a lot of experience. Big busy library, different building than stands on Kissena and Main right now. It was a totally different building at the time, but I was placed there to work with a Manager that was retiring. Then I got promoted to the Sunnyside Library for a few years as an Assistant Manager, and then I moved up as another Assistant Manager, but on a higher level, a supervising level at the Hillcrest Library. And then I became a Branch Manager at the Ridgewood Library, and then a Principal Library Manager at Queens Village Library. And so each one of these stints was a couple of years, so I had really some wonderful opportunities to work with some really great experienced managers and librarians.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=204.0,264.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/9","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: The next move for me at Queens Library was administrative. I worked as part of a team in our-- at that time it was called the Extension Services Department, but now called Community Library Services Department, same department different name. I was there for a good eight and a half years and my title was Staff Development Manager. Along with the three other people on the team: one was focusing on collections, another on buildings, another customer service. My focus was staff development, and so together we worked with staff in all the libraries to build their skills, to evaluate them, to teach them how to work with the public. And I focused a lot on building the skills of managers, so that way they knew how to do their job.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=264.0,328.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/10","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: So after eight and a half years there, I took a lateral position back to Queens Village where I was offered an opportunity to do some really great outreach work. I ran not only the branch but a Book Mobile. And I ran a service called Mail-a-Book, which you'll hear more about as we're talking. I'm still in the same location, but I do hold a different job now, which is Older Adult Services Coordinator. One job kind of morphed into the other as my role working with Mail-a-Book and with the Book Mobile kind of grew really developed it and expanded services. And my supervisor saw a need in the community for a focus on older adults and also that seemed to be a nice fit for me. So that's where I am now and have been here doing this for a good 12 years. So if you've lost count, I started in 1984, this coming September will be 38 years.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=328.0,409.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/11","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Nicholas Verboys: That's amazing. Congratulations.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=409.0,411.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/12","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: Yeah. So it's a long time and, you know, I have told you in five minutes, what went on, but there was quite a lot of interacting and job building and learning and partnerships that happened along the way that helped me to develop my skills.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=411.0,431.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/13","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Nicholas Verboys: So you did your Masters at Queens College?","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=431.0,438.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/14","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: I did.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=438.0,439.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/15","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Nicholas Verboys: Did you do the Masters in Library Science? Like--","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=439.0,443.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/16","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: In Library Science--","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=443.0,443.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/17","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Nicholas Verboys: Focusing on it. Ok--","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=443.0,444.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/18","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: Yeah. I forget how many credits it was. It was a long time ago [laughs].","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=444.0,450.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/19","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Nicholas Verboys: Okay.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=450.0,452.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/20","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: But yeah, I, yeah.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=452.0,454.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/21","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Nicholas Verboys: So that's where you began to pursue a career in the Library for [unclear]-","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=454.0,460.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/22","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: I actually was working full-time and going to school at night, so it took me a little bit longer to finish but I was working at Columbia University and then going to and also taking classes at Queens College and then finally got my degree from Queens College for the Master's Degree.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=460.0,478.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/23","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Nicholas Verboys: Okay, perfect. So next question is how have you contributed to the work of the Library?","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=478.0,490.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/24","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: Well, I guess I sort of answered some of that but I guess I could refine some of the high points for what I've been doing in the last 12 years. I feel like that's a pretty important part of my work here is how I developed Mail-a-Book and, Older Adult Services. Mail-a-Book existed from probably the mid-seventies, but it had old books, no budget and one staff member part-time and Mail-a-Book I should explain is a service for-- it's basically library services for anyone, any age. Most of the customers are older adults, but it serves any age. If a person cannot get to a library due to age or disability they qualify. We don't ask for a doctor's note, we don't ask them why, we just let them join, and we send them books and movies and music and anything that they can get in a library if they walked in, we will send them through the mail. It wasn't always like that. It was just some old Danielle Steel books and no one really paid attention to who they were serving. And so when I got here having all this experience in different levels of management and running libraries I built up Mail-a-Book to be an actual library for homebound.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=490.0,607.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/25","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: And so we not only have current collections now, and a very decent book budget, we are serving about 900 homebound individuals and not just in Queens, we serve all of New York State. And so was able to add to the collections: best sellers, large print, regular print, audiobooks, we have movies, music, and we also have books in other languages. So building this up over these last 12 or so years I've been doing this job, has made this-- actually put Mail-a-Book on the map. We have a regular budget now and concurrently as I was building up the service I asked for more staff. We pieced together desks from things that people, other offices were throwing out and put together an office and hired staff. I said, well, I have a desk, how do you want someone to work there without a computer, they can't work without a phone. So we built one by one by one. We have now eight Hourly Rates and two Full-Timers that are working in support of this service. So I feel very proud that we have grown it as an offshoot to Mail-a-Book.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=607.0,706.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/26","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: I just had an idea one day that I would-- what if this customer and that customer who we had been talking to, 'cause we call them all the time, what if they got together? 'Cause they're both really lonely. They both don't have-- you know, they were very isolated. They would call us and chit chat with, with the staff I said, well what if we got 'em together? So I made a pitch for an 800 number for a teleconference. And we started once a week doing teleconferences for just a few people, maybe five people. They became friends, they call each other behind the scenes, they call and we started out just, the once a week. And then I got a grant and we were able to expand what we were doing. And at that time we were using Skype, so we were able to expand video conferencing and teleconferencing and we still have actually do teleconferencing. So that happened just as an offshoot to Mail-a-Book, which I feel proud of also that before anyone was doing this in any library, everyone's doing it now, but before anyone was doing it, I was doing it. So I feel very proud of that, that part of kind of like the hardware that I built into what Mail-a-Book is.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=706.0,803.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/27","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: Did you have a question?","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=803.0,803.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/28","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Nicholas Verboys: Yeah. I think it's amazing how you grew this service to being much more than a delivery service, you're providing programs and services of all different kinds, all different types. 'Cause I looked online and did a little research and saw that you provide virtual lectures to help with education. How you're partnering with the department, education for young children and students--","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=803.0,841.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/29","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: We were partnering, we have quite a few partnerships that have come and go over the years. I would say our service to- we tried very hard to reach children from Mail-a-Book, but very hard because you can't go right directly to a child, which child is actually homebound, permanently or temporarily. We don't know, you have to go through the schools. I wouldn't say that the schools were a hundred percent on board with, following up and finding us the students. Much easier to find the seniors because they go to senior centers, they go certain places and doctor's offices you could work through a social worker or other nonprofits to find a senior who might be interested in this.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=841.0,893.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/30","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: And that's how I'm sure there are so many people that we have not reached who are homebound, people who speak other languages, you need the staff that speak that language. You need enough staff that to send out in the field to find and to build membership. So that is an ongoing hope that I have that we'll be able to reach the people that actually need us. Just to respond to your comment, over time we have, we have integrated really a full calendar of programming, not just chit chats. We just used to call them chit chats, we were doing it once or twice a week. But I thought, well, why couldn't this be a place where people continue to learn something or why can't it be a place where they, if we brought a doctor on or a nurse or a social worker or someone who has some good information to help people, they can't always call their doctor and have a chat, but we can hire a nurse, which I did.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=893.0,971.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/31","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: She still works with us and we'll be able to answer some of the questions that people have about their healthcare, general questions. We always refer people back to their healthcare provider, but to learn about Alzheimer's disease or dementia, or to give people-- we are a library, we could certainly find some resources for people. You need food, okay, we partner up with City Meals, then I can get-- we partner up with Sunnyside Community Services or Benjamin Rosenthal Senior Center where they have case workers. Somebody lives in that area and we realize that there's a problem going on, we're librarians, we really can't take care of it, but we could refer them to a place where they can get a case worker so they can get food or they could sign up for [unclear] or, the low rent if they can't pay their rent they get some help from the State and the City.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=971.0,1040.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/32","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: So, Live On New York also is a good partner with us who helps people sign up for all of these services, so we-- just a conglomeration of all sorts of things for older adults and for anyone who is low income and needs some help. Not that COVID was a-- is any good part of COVID, the only good part was that, that my hope to expand virtual programming happened because of COVID. Very quickly when the Library closed down, I was able to immediately, 'cause we already had them on the calendar, provide virtual programming. We did not have WebEx. I did have Zoom but we did not have WebEx. And so once the Library group provided this backup and support for the technology that we needed to run a program online I was quickly working with our presenters to seek, do you even know how to use this? Our history teachers, our art teachers? I did a lot of training with them, we spent some time getting them used to it and there is quite a full calendar of art, art history, creative aging classes, which I'll explain. Have you heard those terms creative aging before?","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=1040.0,1134.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/33","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Nicholas Verboys: Yes. I was gonna go after we were done talking-","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=1134.0,1139.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/34","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: Ask your question and then I'll explain how we've been working with that.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=1139.0,1144.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/35","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Nicholas Verboys: Yeah just to wrap up with the Mail-a-Book, you were just listing some of the major benefits that the services provide for the community. Can you just talk a little about that and why is this such a good thing to have?","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=1144.0,1169.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/36","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: Well, a lot of our customers are really by themselves. They were readers, they're very smart. They just cannot get around anymore. They have come from all different jobs that they had before. A lot of them teachers, and avid readers, and so we work with them to ask them what kinds of books they read, what authors, titles, what subjects do you like? 'Cause we usually pick out the books for them and introduce them to new authors as well. And so it gives them something to do, something to look forward to; there's mail coming, there's mail going. Sometimes we send little gifts inside the packages or notes. They write to us, we have to look through every book when it's returned because they send us messages and it's cute, it's sweet, it's so nice. I mean my last, I'd have these cards in the background because we're doing a painting class, now people send me cards that they've painted to thank me for what we're giving them. They're home, they're alone, we don't know what is going on in their life physically or mentally, and just having this connection where they feel they have a friend which we have built on. It's not just, here's your book.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=1169.0,1263.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/37","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: We actually-- I have two staff members that call them. We don't call all 900, but we call a good number of our customers. How are you? What are you doing? Did you get your books this week? Did you like them? What didn't you like about them? What could we change?","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=1263.0,1285.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/38","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Nicholas Verboys: To kinda relieve them of their isolation and kind of provide them this place where they could socialize.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=1285.0,1294.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/39","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: Absolutely. They really do feel like they are our friends.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=1294.0,1299.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/40","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Nicholas Verboys: Yes.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=1299.0,1300.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/41","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: Yeah, and I actually, I've made some, a number of friends. Yeah. There's someone, one of them. I mean she knows my number. She calls me once a week on a Thursday night, we talk for an hour and she feels good and I feel good. I mean, it actually has become a relationship between our staff. And then we have an email address for Mail-a-Book and some write to, the Mail-a-book Librarian is Willie Simmons, and they write to him all the time. They love him.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=1300.0,1332.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/42","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Nicholas Verboys: That's amazing.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=1332.0,1333.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/43","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: Yeah. So I think there's a certain temperament, I feel like the people, that people that work in Mail-a-Book have, they take everything to heart. This is meaningful for their lives as well. And so I think anyone who works in this department has that feeling.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=1333.0,1355.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/44","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Nicholas Verboys: Well, that's amazing. To kind of move forward, you briefly brought up the other programs that you have for older adults and the activities that you provide at the--","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=1355.0,1369.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/45","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: Right--","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=1369.0,1370.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/46","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Nicholas Verboys: The Queens Public Library--","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=1370.0,1372.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/47","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: The other-- I kind of have a dual job, not only Mail-a-Book and working with the homebound, part of my job is to book programs in our branch libraries. I wanna say around eight years ago, I don't know exactly around between eight and 10 years ago, I was introduced to an organization called Lifetime Arts, and they had this idea that if-- their company is made up of librarians as well, and so they had an idea that if seniors would thrive and not feel lonely would make friends, those seniors that can get out of the house could continue learning, and even if they have never picked up a paintbrush before or played an instrument before or sang before that maybe that would be something that they could learn to do at a later age, they could do it together.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=1372.0,1439.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/48","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: It's in a series, so there's usually nine sessions, where the last session was to be like an event. So they trained us. They went from library to library, they trained Brooklyn Public, New York Public, Queens Library, and now actually they're national, but at the time they were giving some small grants out to the different libraries and training us how to run these types of programs. So I did receive some funding and we do-- I've grown it quite a bit. We do it online. We have been doing it online for the last couple of years, but initially it was supposed to be in branches where people over the nine sessions would become friends, meet, talk, socialize, and alleviate the, loneliness that people are feeling in the isolation, helps with mental health, there were all sorts of studies about how this helps older adults and also give them a hobby. So we do a lot of watercolor, botanical watercolors, drawing like beginning, intermediate, advanced drawing, perspective, all different aspects of those types of art forms. We've been-- I bought ukuleles and 'cause I knew a ukulele teacher, part of our Senior Theater Group that runs out of Queens Village Library and she agreed to teach and we're going on, I think the third year now, where she has been teaching ukulele to seniors. They end up buying their own ukuleles, which is wonderful. They're not that expensive, Amazon.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=1439.0,1552.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/49","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Nicholas Verboys: Yes. [laughter]","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=1552.0,1553.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/50","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: Yeah, so it's really wonderful. We had a chorus. We-- there's just so many things that we can do under the umbrella of creative aging. I modified what we do sometimes depending on our budget maybe, and it's only four sessions of something or six sessions, maybe there's no culminating event at the end, but most of them said they'd rather not have an event, they would rather just continue learning and give me another class for the same money.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=1553.0,1582.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/51","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Nicholas Verboys: Yes.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=1582.0,1583.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/52","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: Yeah. So it has been incredibly rewarding to work with these teachers. I tend to work with the same three or four teachers 'cause they're used to working online. I know what supplies they need because we give away supplies to our students. It's been really quite wonderful, we've done sculpture and clay and almost anything you could think of that, that's possible online in a branch.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=1583.0,1611.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/53","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Nicholas Verboys: So you provide a whole wide variety of different courses and programs. You also have clubs that you offer at the library, right?","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=1611.0,1622.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/54","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: We have, well, we had. We're not really meeting much in libraries right now, but we had the one big success story I think is, for a club is, mahjong clubs.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=1622.0,1636.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/55","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Nicholas Verboys: Oh, right. [laughter]","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=1636.0,1637.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/56","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: Especially in the Fresh Meadows Library, not only it ended up every Friday when you walked into their auditorium it was jam packed and some of the people were playing mahjong, some were playing Scrabble, some were playing cards, some were sewing. It was just a place, it became a place to meet.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=1637.0,1656.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/57","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Nicholas Verboys: Yes.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=1656.0,1657.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/58","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: But there are mahjong clubs. Sunnyside Library had art clubs, those kind of have dwindled. I feel like there's so many of the same students meeting online now it's a different kind of club.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=1657.0,1671.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/59","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Nicholas Verboys: It's just [unclear]--","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=1671.0,1672.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/60","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: 'Cause I have a lot of repeat students. Yes, and we've been mailing out art supplies to them, but they've come to know each other pretty well. And we get some new students, but some are the same, they follow me from class to class to class.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=1672.0,1694.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/61","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Nicholas Verboys: Yes. Yes. They continue on this path of continuing learning and it's becoming a place, a hub to socialize.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=1694.0,1704.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/62","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: Sure.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=1704.0,1706.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/63","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Nicholas Verboys: Now, is membership required for these programs or is it open to everyone in the community?","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=1706.0,1717.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/64","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: Anyone who has the link can join.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=1717.0,1720.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/65","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Nicholas Verboys: Okay--","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=1720.0,1721.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/66","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: We don't ask to see anyone's library card, they don't-- not even required to take out a book. They come from anywhere. When we were holding the programs in branches, the Creative Aging Programs, they would come from different neighborhoods, but online the most incredible thing has happened. Maybe at the branches we would get 20 people signing up, but online we're getting 30 to 50 people, and they don't all live in New York. I've got some that live in California, well maybe Upstate New York, New Jersey, they're from really all over, as long as they have the link they can join. And it doesn't cost us a penny more to mail art supplies to California than it does to mail someone in Queens. So yeah, it's really-- I'm hopeful that the library will continue to do virtual programming in kind of a hybrid mix of programs and branches programs online.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=1721.0,1788.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/67","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Nicholas Verboys: So you get the best of both worlds where people can meet in-person and get that physical connection, but then also to open up to a wider audience--","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=1788.0,1801.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/68","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: Yeah--","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=1801.0,1801.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/69","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Nicholas Verboys: Yeah that's amazing. To kind of move on with the next question, how has the Queens Public Library responded to changing needs you have witnessed in our communities?","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=1801.0,1817.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/70","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: Well, this doesn't just focus on older adults. Although the focus on older adults certainly is part of the mix, this library is, I mean I'm not even be able to do it justice. It-- unbelievable how this library has grown over the years. I mean we have a Job Information Center, the JBA, right, there's resume writing, all ages, Job and Business Academy is, that is what the JBA stands for, is financial literacy, like how to start a business, technical training. Our Collections are truly reflective of the diversity in our communities. There must be, I think there is 120 languages, I, don't quote me, I don't, there's quite a lot languages that, but we have books and movies and music in all languages to meet their needs. For community health, which is a very natural partner for older adult services, I work very closely with community health where we deal with like cancer care, prenatal care, health nutrition. One of the major partnerships we had with them was they did a black health and healing summit, which was a 24 hours of programming geared toward that population. So it is wonderful. We do Facebook live programs for wellness Wednesdays and also a whole bunch of exercise programs like meditation or Zumba or tai chi. Then also dealing with things like Alzheimer's disease or dementia that, that's how it overlaps with what I'm doing, but in addition we have staff that work with specifically with prisons, it's called a Correctional Outreach Program and it's services for incarcerated and formally incarcerated, providing them with a way to talk to their families virtually and also providing them with library material. There's early learning programs for parents, for caregivers, like Kick Off to Kindergarten and also ESOL [English Classes for Speakers of Other Languages] classes like beginning, intermediate level, and immigration assistance. Just off the top of my head, the things that I could think of, this library-- I've been here this long because I am very proud of how responsive we've been over the years to our changing communities.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=1817.0,1984.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/71","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Nicholas Verboys: And also, I noticed that the library also provides services and programs to go along with what's happening currently at that time. So I noticed they provide services to relieve anxiety during the Hurricane Sandy, and of course with COVID-19 pandemic, you provided, you increased massively with the virtual programs.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=1984.0,2011.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/72","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: What you were referring to was for Hurricane Sandy, we called every homebound person to see if they were okay and if they needed something, that's what we did in Mail-a-Book. We also had the book bus down at the Peninsula Library helping people out and helping them sign up for assistance. I remember that I went down there at the time and we had our book bus down there helping people out. There's also the whole parking lot was filled with people, donation of clothing and food and diapers. I think the Far Rockaway Library was a resource for, during Sandy, for food where people could go and pick up food. Yeah. The libraries are integrated into our neighborhoods. We are, their friends, we are their neighborhoods.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=2011.0,2066.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/73","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Nicholas Verboys: Yes. There is just always like a secure and just strong presence in the community where whatever happens, you always have the Queens Public Library to provide whatever you need.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=2066.0,2084.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/74","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: That's a good way to look at it. Yeah. Great.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=2084.0,2087.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/75","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Nicholas Verboys: 'Cause I know you talked a little about COVID-19, you brought up how the virtual programs kind of increased and kind of are now a very prominent aspect of the Queens Public Library to kind of, accommodate what we were all going through as a society. So I'll just move on to the next question. Can you share a story of Queens Public Library having a positive impact on someone's life?","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=2087.0,2118.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/76","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: Well, I wanna go back to the teleconferences and to the virtual programs that are specific to Mail-a-Book customers because the friendships that ensued from that are, were just absolutely amazing. Starting off doing one program a week and then having that grow slowly and having the same people call us week, by week, by week and then it was just totally unexpected that that would grow in any way that would impact their lives as much as it did. That they started calling each other quite apart from any program that I was running. Days, nights, they would just call each other and became each other's support. And it was a wonderful thing that happened that I just didn't expect it. I just figured it's a library program, give them an hour, but it wasn't like that.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=2118.0,2179.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/77","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: And then times when they would, Bonnie would call me and say I can't get Elaine on the phone, I talk to her every night, I don't know, I can't get her on the phone. And then Bonnie would call 911 and send somebody up over to Elaine's house to go pick her up off the floor or to Alice this same thing happened. So it's really quite amazing, and the other thing that happened is that some of these same people volunteer their time to run programs for me. Bonnie, who is one of the first, she's been with us for all these 12 years or so on the teleconferences, she runs a short story discussion group. Marian, who hasn't been here quite as long as Bonnie, the first Friday of every month runs an art history discussion group over the telephone, and a lot of people go to, Marian's, not as many to the short stories, but a lot of people go to Marian's. They love art. They love to hear about it, talk about it, they wanna remember what they saw in a museum, and so we help them to remember that 'cause they can't go.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=2179.0,2251.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/78","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: So I think that is super rewarding that-- I think Bonnie had described, she had written a letter to the library once, and she talked about how people who are homebound are invisible and that the library was making her feel like she was not invisible anymore.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=2251.0,2272.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/79","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Nicholas Verboys: Yeah, that's amazing, and the ripple effect it has where they're making their own programs, it's amazing. And also I want to bring up that I saw in 2012, you were one of 10 winners to receive the 'I Love my Librarian' Award.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=2272.0,2292.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/80","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: Wait, here you go. [retrieves plaque from wall and holds up to camera]","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=2292.0,2298.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/81","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Nicholas Verboys: That's just an amazing accomplishment. Congratulations on that.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=2298.0,2303.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/82","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: You're welcome.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=2303.0,2303.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/83","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Nicholas Verboys: I know it's a little late, but [laughter]","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=2303.0,2306.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/84","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: [laughter] And still, it was 11 years ago. That's okay, I still keep it up on the wall and it's very meaningful that I was even nominated for it.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=2306.0,2317.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/85","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Nicholas Verboys: Yeah. Yeah. That's amazing of the impact on the community. Okay. Let's move on to the next question. What are your hopes for the future of the Queens Public Library?","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=2317.0,2334.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/86","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: Well, I kind of, some of the things that I started that weren't there before, I think that the virtual programming is gonna be here to stay. Thank you to COVID, but I fought for it. This is kind of how I wanted it to turn out, that we would be able to do quality programs online for anyone worldwide.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=2334.0,2361.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/87","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Nicholas Verboys: The pandemic or other otherwise.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=2361.0,2364.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/88","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: Pandemic or otherwise. I struggled to get it started using Skype, but the support is now there. And, I really appreciate that we've got this far, it's a shame how it happened.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=2364.0,2379.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/89","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Nicholas Verboys: Yeah.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=2379.0,2379.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/90","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: But, I hope that we will continue to do virtual programming. I hope that we be able to build our staffing infrastructure so that way the outreach can be what it needs to be. And that we could reach people who speak other languages because, we are not, I don't feel like we are doing justice to that part of the homebound population but I do need people on staff that speak other languages and people who have that personality to go out and do the proper outreach.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=2379.0,2420.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/91","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Nicholas Verboys: Yeah. 'Cause just in Queens itself, it's such a diverse community with all different languages, cultures. It's amazing.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=2420.0,2429.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/92","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: Right, right. So that's something that's been on my mind for a while, but it takes time to build a service, so I hope that we can work on that, but I definitely laid the foundation for virtual programming, hoping that will continue. I'd like to see Mail-a-Book continue to thrive and that we are supported with collections and with staff to be able to do the work that I feel is important.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=2429.0,2466.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/93","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Nicholas Verboys: Okay. And is there anything else you would like to share?","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=2466.0,2471.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/94","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: I did write down some statistics before we started talking. Between July and this month, March, it's just about the end of March and these are all virtual, mostly virtual, programs. There were 19,113 adult programs. That's not all the programs, that doesn't count young adults or children, it's just adult programs. And out of, there were 13,153 seniors that attended that online. In addition, just adults, not seniors, 114,510 adults attended. That's quite a large number and something that the Library should be really proud of that we're providing this in a mostly virtual setting.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=2471.0,2527.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/95","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Nicholas Verboys: Yeah. That really is amazing of the sheer number of people you could connect with and that people have access to the Library's resources. Thanks to technology.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=2527.0,2544.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/96","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: Yeah.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=2544.0,2545.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/97","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Nicholas Verboys: That about wraps up all the questions, but before we end, I would like to thank you for taking your time out of the day to meet with me. And I also want to make a shout out to Queens Public Library and wish them a happy anniversary. So if you want, 1, 2, 3, Happy Anniversary--","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=2545.0,2568.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/98","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: Happy Anniversary--","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=2568.0,2569.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/99","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Nicholas Verboys: Queens Public [laughs]--","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=2569.0,2571.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/100","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: How many years? 120--","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=2571.0,2574.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/101","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Nicholas Verboys: 125 Years. Yeah. Yeah. It really is amazing.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=2574.0,2583.0"},{"id":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275/transcript/60356/annotation/102","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Madlyn Schneider: Very good. Thank you so much, Nicholas. It was a pleasure to talk with you.","format":"text/plain"},"target":"https://queenslibrary.aviaryplatform.com/collections/1432/collection_resources/108828/file/210275#t=2583.0,2590.129"}]}]}]}